I received a survey invitation. "eBay is seeking feedback from customers. We are always looking for ways to make your experience with eBay even better. We are conducting some research to understand how we can best do this, and would really value your input."
The questions were focused on seeking a comparison between certain online sites and what sorts of products one buys from those sites, as well as asking questions about consistent return policies, free returns, free postage, great selection of used and new products, seller trustworthiness, etc. They didn't include the sites from which I most frequently purchase, and they didn't address the things that draw me to a site. (For example, cheapest price doesn't draw me in; I am primarily concerned about beautiful quality and good value, which is entirely different.)
Towards the end, it talked about eBay's Best Price Guarantee.
More and more, this survey showed me that eBay are asking the wrong questions, and are trying to sway survey results to say, "See? Buyers want best prices and consistent returns, yada yada!"
(Oh, and Gumtree was one of the comparison sites - and I suspect that Gumtree is going to get it in the neck, from the slant of the questions and the obvious replies.)
