Customs seized goods. Can I get a refund

[wise.guy.sam]

Hi all,

I recently purchased some rogain hair treatment product from a seller from the US. This is not the first time I have purchased this and each time I have not had a problem. Until today.

My package had been opened and the goods have been seized for being dangerous by Australian Customs. I'm not sure why this has been overlooked before but if it is against the rules to import this to Aus than fair enough.

However I did spend about $55 (+$13 shipping) and wanted to know if I can claim this from the seller. I have no doubt that he sent the goods but I obviously haven't been able to receive them. I don't want to leave him short but if he is the sender does that make him responsible.

Has anyone had a problem with this before and/or have any advice for me.

Thanks,

[worzel*gummidge]

Just do an item not received, tracking will show it wasn't delivered and you get your money back.

[countessalmirena]

@worzel*gummidge,

Why have you offered the OP such advice? Given that he/she posted of this issue 7 years ago, I rather suspect that all ability to claim non-arrival of an item has long since lapsed...

Secondly, even if the OP's problem had occurred seven days ago rather than seven years ago, your advice to "Just do an item not received" would be incorrect. The seller would be able to demonstrate from the tracking information that the parcel had been received and intercepted by customs. This isn't covered by eBay's MBG. It's also not covered by PayPal Buyer Protection (to the best of my knowledge).

Anyone attempting to purchase an overseas item that might be prohibited should check the Quarantine Domestic website, the relevant state Prohibited Weapons or Control of Weapons Act, and so on. It's much better to be wise before purchase than weeping after a customs seizure.

[4channel]

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@davewil1964 wrote:

You at least put your keyboard where your sentiments are, regardless of whether others agree with you.

But private messages in support of a third party hardly qualify as courageous. By any definition.

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Well, in comparison to the bullying that has been going on here for some years, the people who confided in me to let me know what they felt were probably put off speaking in public because of the bullying that they have witnessed. In no way to I call that talking behind someone else's back or sniping. I just call that telling someone how they feel.

[davewil1964]

Nevertheless, hardly a definition of courage.