Dealing with Ebay is like Ground Hog Day

[tetibird]

Venting more than anything else, but also any constructive advice would be appreciated.

Bought item. Tick

Saw postage on listing for postcode, checked it on postcode calculator to be sure. Tick

Waited for invoice - wrong postage for postcode. No big deal. Only a few dollars difference. Email seller to check/ adjust invoice. Tick

Send 3 emails over the week. Nothing, no response.

Contact Ebay.  Get phone contact. Tick.

Phone number is wrong - for a business & no one has heard of him (a Customer Service person even confirmed it is wrong)

Contact Ebay. Now the fun begins

I'm up to 8 chats/ emails with Ebay still 2 weeks later.

No one reads what I have written (dot pointed in simple English of no more than 2 syllables, with previous transcripts/ emails attached)

They keep telling me to do what I did day 1: "you should contact the seller", "contact us for a phone number", "report the seller" blah blah - all done previously tick, tick, tick.

Email number 8 has just come back to contact the seller ! It also has the worrying addendum that if I can't contact the seller I still have to pay for the item. 

Their inability to understand the problem is breathtaking, & believe me I've made it as simple, brief & ESL friendly as I possibly could.

The unreachable seller has now opened unpaided item dispute. Still won't respond to my email. It's only a few bucks extra postage but it really is about the principle now.

Where do I go from here?

[cmcoins2000]

Geez - talk about a brick wall.

I would give it one more shot - ring ( use the 'get eBay to call you' ) - ask for a supervisor - do not settle for anyone else.

If they say the 'sup' is busy & will call back (as they do) & (don't) insist.

The calls are all taped - you get onto a supervisor - tell them to check the emails - which they can.

Ask them to 'sort the seller' as you do not want an unpaid item dispute.

The postage should be easy to figure - you did it.

Stand your ground - some sellers will try anything.

[streetbeastshop]

i dont ask ebay for help with any thing any more, the answers never seem to have any thung to do with the question...

[thecatspjs]

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@tetibird wrote:

Venting more than anything else, but also any constructive advice would be appreciated.

Bought item. Tick

Saw postage on listing for postcode, checked it on postcode calculator to be sure. Tick

Waited for invoice - wrong postage for postcode. No big deal. Only a few dollars difference. Email seller to check/ adjust invoice. Tick

Send 3 emails over the week. Nothing, no response.

Contact Ebay.  Get phone contact. Tick.

Phone number is wrong - for a business & no one has heard of him (a Customer Service person even confirmed it is wrong)

Contact Ebay. Now the fun begins

I'm up to 8 chats/ emails with Ebay still 2 weeks later.

No one reads what I have written (dot pointed in simple English of no more than 2 syllables, with previous transcripts/ emails attached)

They keep telling me to do what I did day 1: "you should contact the seller", "contact us for a phone number", "report the seller" blah blah - all done previously tick, tick, tick.

Email number 8 has just come back to contact the seller ! It also has the worrying addendum that if I can't contact the seller I still have to pay for the item. 

Their inability to understand the problem is breathtaking, & believe me I've made it as simple, brief & ESL friendly as I possibly could.

The unreachable seller has now opened unpaided item dispute. Still won't respond to my email. It's only a few bucks extra postage but it really is about the principle now.

Where do I go from here?

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Why on earth don't you ring eBay or request a call back.

After 8 emails I don't understand why you don't seem to get the picture that email contact with eBay regarding your matter is not going to work for you.

I don't condone the poor response by eBay, but gosh you still have an alternative contact available, phone them or get them to phone you.

[phorum_junkie*]

I am sure you can buy elsewhere from another seller so why are you bothering with all the gumph, just don't pay and if the seller opens an unpaid item dispute and you get a strike against your account just appeal it, it will almost certainly be removed and even if it isn't as long as you don't get another it won't have any impact on your ebay activity.

It does hurt banging your head against a brick wall but the best remedy is to stop doing it.