Did not receive items paid for - what does Paypal protection mean?

[heidip5887]

Just wanted to vent, just found out that there is no buyer protection from Pay Pal after 45 days!  I thought I was being considerate and patient, after paying immediately and then the seller informing me they were out of stock, but it should be in soon.  So I waited, and we communicated a few more times.  Now it seems that I have lost my money.

Not happy!

[bsal6160]

Hard lesson learnt. Never ever accept a sellers excuse for not sending an item within their advertised timeframe. Open dispute at 45 day mark. Others may be along to give better information on retrieving your money, a chargeback or something.

[k1ooo-slr-sales]

the following text appears on every PayPal payment advice:

Issues with this transaction?
You have 45 days from the date of your PayPal payment to open a dispute in the Resolution Centre.

Never let a seller string you out beyond the 45 day claim period.  You can put in a claim after 44 days and then have 20 days to escalate.  This means you can get 64 days coverage.

I know this doesn't help you now, but at least you know for all future purchases.

[*sparklz*]

Have a read of this thread

http://community.ebay.com.au/question/Buying-Ebay/Received-Purchased-Item/500165007?#msg505208329

[foxette-in-sox]

You purchased 2 lipsticks from them-7th April & the 18th May,did you recive the 1st one ???

You can pull their contact details & call them.

If you funded your Paypal payment with a credit card,contact your bank re a chargeback.

Send them 1 last email advising that if a full refund is not back in your Paypal account within 48hrs,you will report to Online Fraud Squad & make sure you do !!

Here is the link-use 3rd option down

http://www.police.qld.gov.au/programs/cscp/eCrime/internet/report/

[dotcomdotayu]

Hard lesson learnt. Never ever accept a sellers excuse for not sending an item within their advertised timeframe. Open dispute at 45 day mark.

bsal is right. NEVER accept a sellers excuse for late postage, but do keep the lines of communication open.

I don't agree with opening a dispute at the 45th day mark though. For Australian sellers, this is entirely way too long. As a buyer, if your item hasn't been received within 21 days (after checking the tracking to see what's going on), I would open a dispute (and again, after communicating with the seller).

[phorum_junkie*]

When you signed up for your Paypal account you ticked a box to say you had read the terms, conditions and policies so either you lied when you ticked it or you did know that you had to open a dispute within 45 days. That is aside from the fact that it tells you that every time you make a payment!