@takumi83j wrote:
This is my first post on here so i am effectively a new member.
That's true in a way. Doesn't matter how long a person has been on ebay or doing anything else either really, if a problem comes up for the first time, it is a new problem.
That is why we find people who have been on ebay for a few years being unsure exactly what to do if, for example, an item doesn't arrive, as it has never happened to them before.
In your case, think of it as a learning experience.
First off, never let any seller, especially an overseas seller, string you along. If someone overseas wants to send missing parts, just say no, you want a refund, then open an ebay claim for item not as described. An aussie seller might offer to send a part but in that case, it should be through to you in days and if not, then same deal, open an ebay claim.
You don't need to read every term and condition but it pays to get an idea of the main points.
One of the main points with claims would be your time frames. It's important to have a rough idea of those. For instance, a working guide would be try to get things sorted within the month with ebay, within 6 months with paypal.
I have only had to make one claim with paypal (it wasn't on an ebay purchase). Before that, I was unsure what to do but made it my business to look up terms and conditions and how to make a claim.
I opened a claim and back then (don't know if it is same now as this was several years ago), the seller had 7 days in which to reply. The instructions said that at the end of that time, if there was no reply or solution, I could escalate, finalise the claim.
That is what I did. So I opened the claim but had I not gone back in to finalise things, I don't think paypal would not have refunded me.
I am wondering if that is what happened to you, if the whole claim just lapsed through inaction.
I think the best time to look up any terms & conditions is when something is actually applicable to you. So for example, if you were going to list items for sale, you'd need to read the instructions first in the selling section.
In your case, you had a problem with an item you bought. That was the moment to read up on the instructions for that. Doesn't mean you couldn't still contact the seller, but you could do it from a position of knowledge. If you had done that, you would have known the time frames.
Better still, just read these boards for a while. Once you read about other people's problems and solutions, things become a lot clearer. I am sure I have absorbed a lot from the sellers here, it can be really useful. And more fun than just reading T & C.
