eBay

tommohalby01 · ‎23-02-2019

Does anyone know if eBay actually listens to any feedback to their website people who use it send in? I was ripped off like 4 years ago and put forward a very simple and easy way to remove this from happening to other people. I have tried to contact anyone at eBay if they know if it has been approved or denied or not looked at but no one knows anything. It is a seemingly easy change to their money back guarantee on specific items but it may be more complicated than I think and I understand that.

Has anyone else put in their suggestions and actually received a response? I have been trying to improve the site but was basically told by their support staff that eBay is not suitable for me to use since I have been asking them questions about it.

Back story - I was sold a fake gift card (which is on the Ts and Cs) so I understand I should've read into that little * and read their wordy policy - accept that. But after getting the seller banned they were allowed back a week later selling exactly the same items. My suggestion would at least alert people that they are not covered by money back guarantee if they purchase items like Gift cards. Money back guarantee image should not show for those items that are in certain categories on the website - such as gift cards, cars, whatever else if on their policy. It would've informed the user straight away instead of relying them on clicking on the money back guarantee to find more information about what is coverd or not.

#endrant. 🙂

springyzone · ‎24-02-2019

I don't really know how it works with ebay, but what i have noticed is they seem to have quite a few surveys & there was a time a while back they had someone come onto the boards privately to canvass opinions.

My guess would be the bofins in at ebay use a lot of that to do some number crunching.

They would also have access to their own statistics. They would know what areas were booming, what were the main problems their operators on phones or chat were having to deal with, how much money they were losing in having to give compensation etc

So unsolicited emails would be way down on their list. Realistically, it depends on who gets it, who reads it. A junior worker might ignore it or delete it or just click for an auto generalised response, saved for just these occasions.

If there are staff meetings where people can bring up recurring problems, then an issue might get an airing. or it might not. It depends where the buck stops and who it stops with.

I say this because it reminds me very much of a case my daughter had with one of the more minor banks a couple of years back. She rang & rang and got polite responses each time but dead ends each and every time. Then one day she rang and everyone in that section was at a meeting. In desperation she asked to be put through to a different department (had always been refused that in the past). Once through, the person who answered had one look at the papers and said she was shocked, the other dept had been negligent. She actually said that. But more importantly, she acted immediately. So sometimes you don't have to get through to a 'boss' , you just need to get through to someone who cares and will take things further.

But with ebay, I get the impression things are automated as much as possible and they are after broad strokes rather than individual details.

digital*ghost · ‎24-02-2019

@tommohalby01 wrote:
Money back guarantee image should not show for those items that are in certain categories on the website - such as gift cards, cars, whatever else if on their policy.

I have some good news for you....

That is exactly what eBay are now doing. BTW, gift cards are covered by the MBG, even digital ones.

Here's a screenshot ffrom a listing for a gift card, which is covered by the MBG:

Spoiler

And here's a screenshot from a listing for a concert ticket, which is not covered by the MBG:

Spoiler

tommohalby01 · ‎24-02-2019

I contacted heaps of people and got nothing. Lol they even sent me to some guy in accounting for some reason and he had no clue. Every time you ring you get a random help centre in a different part of the world so they couldn't even allow me to talk to the same manager each time. I had to talk to some other supervisor. I felt sorry for them because the workers were keen (I thought) to help me but there was no way they knew any of the details.

I did find out though (they say) that the big wigs consult on the ideas every 3 months or so. But i'll never know if they accept, deny or have even read my suggestion. Their help desk can't see any of the ideas of issues that are happening. The help desk and us will only know after it has been released into the product. So as someone said before, if it changes they will be taking all the credit for it anyways haha - im happy for that as long as it changes. My item/s are either not been read yet (in four years) or been shutdown - it is a simple change to the system so I guess that sums up eBay as a whole.

I have stopped shopping on eBay since this incident, which is a shame, and have been using Facebook Marketplace (can I trust them?) to see all my items, I don't see eBay surviving as a company with all the things happening lately but I guess we have been saying that for years and people still use them.....

tommohalby01 · ‎24-02-2019

Good movement forward - Ive had a quick search and still many of the gift cards that are not covered but same old screen. Celebrate the movement forward though!

"Digital Goods and Intangibles, with the exception of digital gift cards" So still the old fashioned ones are not covered. Good to know about the digital ones though,

Took me a while to click through 4 different pages to find the Terms and Conditions that suited the item. Got there but does that mean for every item you should really be clicking through until you memorise it (probably but still lol)

Just reminds me of the south park episode giving away the first born in Apples TnCs

Thanks for the screenshots

digital*ghost · ‎24-02-2019

@tommohalby01 wrote:

"Digital Goods and Intangibles, with the exception of digital gift cards" So still the old fashioned ones are not covered. Good to know about the digital ones though,

Gift cards, physical and digital, are covered. I belive they weren't always, but there are now more restrictions on listing them and the coverage was extended.

The bit in quotes is just clarifying that all digitally delivered or intangible items are not covered, except digital gift cards, which are covered (it's not excluding physical gift cards - the only other exclusions are listed as: Vehicles, Real Estate, Websites & Business for Sale, Classified Ads and services, Tickets.

tommohalby01 · ‎24-02-2019

Would be much easier if certain categories explicitly told this with the different pictures showing yes or no. Can be difficult to understand everything and it may change without notice. See if that is what eBay does in the future. I think they have lost me as a customer through this issue anyways. Hope the changes stop others having the same issue I have had in the past.