Dress was advertised as BNWT but is not new and has been used and has stains

[*kidsgalore*]

I purchased a dress advertised as BNWT. The dress arrived and I can see that the tags have been re-attached. The lining of the dress has large yellow stains to both underarm pits, and another large yellow stain to the front of the lining. Clearly the dress has been worn and is not new. I paid $60 + postage for the dress. I do like the dress and I would like to keep it and try to remove the stains myself. But it is not BNWT it is used and so I'd like to know what partial refund amount is reasonable for me to ask for? I was thinking one third of the BNWT price, so $20 refund as the dress is used. Does $20 seem a reasonable amount?

[twyngwyn]

f/b is now private

[davewil1964]

THAT certainly helps the credibility.

Apparently the OP was affected by the bushfires but kept selling things she couldn't post anyway.

[janeababe]

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@*kidsgalore* wrote:

Interestingly, the hostile and/or harassing posts that are all in breach of eBay guidelines appear to originate from the same small handful of members.

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Typical narcissistic response….. it just amazes me that when the shoe is on the other foot, you cry like damaged victim! I wonder how your buyers felt when you  treated them like ‘nothings’…. Making promises you had no intention of keeping! Then leaving feedback that definitely sums up your unethical behaviour! 
Why now are you attempting to have a moral standing, and bringing God into it?  No one has  bullied you, what has been done is called you out on your deplorable   behaviour! 

*You, therefore, have no excuse, you who pass judgement on someone else, for whatever point you judge another, you are condemning yourself, because you who pass judgement do the same things*

Romans 2 : 1

[springyzone]

I think, from memory, all of the bad feedback as a seller was from well over 12 months ago and could be from around the 2014 mark. There was reference made to fires and personal difficult situations. No excuse, I know, and yes, kidsgalore definitely dropped the ball and didn't handle things correctly.

But the current question was about her purchase.

If she purchased something marked as BNWT and it had been worn and had sweat stains, then it definitely was not as described. Regardless of her past selling history, it does not make this particular sale right and it isn't good for ebay as a whole if items are not represented accurately.

For that reason, I think she would be justified to get a refund from this particular seller, regardless of whether the error was deliberate or by mistake ( and mistakes with listings can happen to anyone, even when you think you're being careful).

Kidsgalore's question though was about a partial refund and I don't think that's something we can really solve on the forum because the actual 'fair' amount is just a matter of opinion. We can't see the ad, we can't see the description and we haven't seen the photos of the actual damage. And even if we did, what it comes down to is what the seller thinks is a fair thing.

As kopenhagen said, it is jumping the gun for kidsgalore to come up with an exact amount, she needs to tell the seller about the damage and let the seller take it from there.  If a partial refund is offered and it doesn't seem satisfactory, kidsgalore can then go for a full return and refund.

[papermoon.lady]

Many, really many years ago I had bought a jumper advertised as new, but when it arrived I discovered a couple of small holes (caused by moths?), although it otherwise had no problems or piling and looked like new.

When I told the seller and showed photos he or she (I don't remember) was incredibly quick to offer a refund, I think 50%.

Like the OP, I don't know for sure if it was deliberate, as they could have bought it as new themselves and maybe they had not noticed the tiny holes, but they were very quick to apologize and offer a refund, so maybe they knew? Or maybe the photos just spoke for themselves. I will never know for sure.

[springyzone]

It probably happened from being stored. I would guess the seller didn't realise and felt embarrassed once shown the holes. I think the trouble is some things are not actually new as such, just unused or never worn, but they sometimes get advertised as brand new.

It can make a difference, especially with items such as shoes and clothes where elastic or soles etc can deteriorate over time.

[papermoon.lady]

That's exactly what I thought too, springy, particularly considering it was a Coogi jumper. I don't think they even made them any more, so maybe the seller had bought it and just kept it in a drawer for years...

[digital*ghost]

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@springyzone wrote:

As kopenhagen said, it is jumping the gun for kidsgalore to come up with an exact amount, she needs to tell the seller about the damage and let the seller take it from there.  If a partial refund is offered and it doesn't seem satisfactory, kidsgalore can then go for a full return and refund.

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Agree with this, and with countess' post. For my 2 cents, and from a seller's perspective, anyone who sends a message that can be summarised as "this isn't as described, but I wanna keep it - gimme $20" will A) be immediately blocked from buying from me again, and B) only offered a refund on return. 

It doesn't matter at the end of the day if someone is in the right, what matters is how the other person interprets their motivation - at least in terms of how successful your interactions with other people are. If anyone wants a successful interaction in a case like this, and to be provided with more mutually beneficial options, then they really shouldn't try to dictate what those options are in most cases (most, because something more like "This isn't as described and I can't use it, I want to return it for a refund" is completely acceptable).  If you want flexibility from someone else, demonstrate flexibility yourself, eg explain the situation, provide very clear evidence of what you are claiming, and simply ask what your options are.

[i-once-was-bump]

What will you do if (after getting a partial refund) the stains don't wash out?

[4channel]

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@*kidsgalore* wrote:

I purchased a dress advertised as BNWT. The dress arrived and I can see that the tags have been re-attached. The lining of the dress has large yellow stains to both underarm pits, and another large yellow stain to the front of the lining. Clearly the dress has been worn and is not new. I paid $60 + postage for the dress. I do like the dress and I would like to keep it and try to remove the stains myself. But it is not BNWT it is used and so I'd like to know what partial refund amount is reasonable for me to ask for? I was thinking one third of the BNWT price, so $20 refund as the dress is used. Does $20 seem a reasonable amount?

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It may not have been the seller who re-attached the tag(s). Often these sellers pick items up from garage sales, deceased estates, flea markets, op shops etc.. I have purchased items myself, advertised as new, that were not. They were re-packaged, resealed. Anyway, the onus is on the seller to check items before listing. Assumption while understandable, is not good enough. A partial refund of $15 to $25 on a $60 purchase is not unreasonable as a request at all.

Great lead in post too. Double checking new items is important! This is something re-sellers need to incorporate in to their work as a seller.