@lezned-toycollector wrote:
Just to further clarify, here is a C&P of the abusive buyer policy (to save time reading through the whole thing, just read the bold text if you like);
Abusive buyer policy overview
This policy outlines our expectations for buyer behaviour. When buyers don't meet these standards, sellers can report abusive behaviour - opens in new window or tab.
Engaging in the unacceptable behaviour outlined in this policy may result in a range of actions, including issuing warnings to buyers, blocking buyers from requesting returns or refunds using the eBay platform (noting that this does not prevent a buyer from exercising any legitimate right under the Australian Consumer Law), blocking buyers from opening claims through eBay, and account suspension.
When we review a report of a member violating our policies, we look at the circumstances, including the member's history. We make decisions based on the evidence in the individual situation, as well as by evaluating patterns of behaviour that create a negative experience for users of eBay in the marketplace. If we aren't sure about something, we may not take any action. Also, because we respect our members' privacy, we do not discuss the results of any investigations.
Behaviours we don't allow
Don't demand something not offered in the original listing
Not allowed- Requesting a postage service not offered by the seller
- Requesting that the seller post to an address other than what you included in checkout
- Requesting to use a payment method not offered during checkout
- Requesting that the seller hold your item so you can pay later
- Requesting a partial refund without returning the item
- Requesting additional items or services not included in the original listing or asking for a discount
- Finding an item on eBay and taking the sale off eBay
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I don't see the OP as lacking in ethics. She may more than likely would not have been aware of this policy you have posted here. A request for a partial refund is a common sense one.
I don't come around here much these days as .. .. .. well, I'm not going to say it. Said it before on multiple occasions. I'll just say that the OP is on to it!
Anyway, I have bought and sold on eBay for nearly 2 decades. I have encountered both the best and worst in sellers. In amongst this, there are sellers who are very cavalier in their grading. Some have no idea on how to grade and some just have the "I wish it was, perhaps it deserves to be because it's rare" attitude. Well grading and stating what an item is has to be actual! If a buyer can't turn around and re-sell the item as per the original graded state then somethings wrong! Anyway, I have had to contact sellers and tell them that their grading on a particular item is inaccurate. One could be forgiven for wondering if some of these sellers possibly grade items in the dark. Anyway .. .. .. .. Often they offer a partial refund without my even suggesting this. I have never been dishonest about this and never will. Interestingly, I was over-strict on myself when selling. But, good things always come about in the end. I always made a good profit when selling in those days.
With what the OP has suggested to the seller, I just see her being proactive, trying to get a good solution and possibly taking advantage of a bad situation to improve it where the outcome both benefits both buyer and seller. The advantage to the OP is obvious. A partial refund for an item that took time (Time out of her life) to find that compensates her for this as well as the disappointment is very fair. If the stains can come out without damaging the item then bonus. If not, OP made a good effort.
Keep in mind, time was lost in buying this dress. More time will be taken to clean the item and get rid of the stain.
