EBay Keeping Unsent Item

roylo27
Community Member

Hi. I’ll try keep this short. 


I purchased a particular vintage (40 years old) Ni-Cd battery from overseas. It’s rare, very collectable and in new condition as this was, it is impossible to find another the same. 
This is not a dangerous Lipo battery. It’s Ni-cd, small only 1200mah and about 16cm long by 5cm. These are sent all over the world everyday. 

The seller sent item to EBay for them to take care of shipping. 
I get a message a week later that item cannot be sent because of battery restrictions and I’m being refunded. 
Turns out Seller got his payment and EBay are not sending the item back to the seller. It will be kept by EBay shipping. 
I have a big problem with EBay doing this and not returning the item. 
I know the seller.  We wanted to keep this item ownership between us. Also, it is irreplaceable and we want it back. 
I have contacted EBay and they will not send it back. 
How do we know someone at EBay shipping didn’t fancy the item for themselves and simply marked it as not sendable?

looking for advice on what we can do. 

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Re: EBay Keeping Unsent Item

 EBay state in their terms that they will not offer an item to a buyer if it  cannot be sent to them. 

Note: This is not a full list of unsupported categories. You can list any item with the Global Shipping Program and if the category you’re listing in isn’t supported, we’ll make sure it’s not offered to the buyer (and if you list with any additional international shipping services, we’ll show these instead“

 

I understand where you are coming from. I think part of the problem is it says that that is not a full list of unsupported categories, so in other words, there are more things they won't post.

The second thing is the category the seller has listed this under. It could be that some items in that category are okay (supported), others not.

I was actually quite surprised to see some of the things that the GSP won't ship, such as stamps. I would never have dreamt that stamps could not be posted.

 

I find it a bit strange that GSP would let a seller list anything on their program in the first place if it is unsupported. But that's what they say, that a seller can list anything. I guess they assume the seller might have other postage options available if they can't use GSP.

 

All I can assume is the general category the seller had this item listed in is supported, which is why you were able to buy it, but maybe the particular item in that category has restrictions on it.

It would be good to know the exact sequence but I doubt we will, they made a decision & probably won't enter into any discussion.

Message 51 of 80
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Re: EBay Keeping Unsent Item

Nothing you posted has anything to do with air transport of Ni-Cd batteries.

 

Message 52 of 80
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Re: EBay Keeping Unsent Item

Re: EBay Keeping Unsent Item

Hello everyone,

 

this thread has become a little disrespectful in responses.

Please remember to post according to the guidelines and treat posters with respect and avoid insults

Thanks

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Re: EBay Keeping Unsent Item

You and a few others here continually state Ni-Cd batteries are restricted, it’s in their terms and conditions, I should have read it, I broke their rules being the importer so I am at fault.
I don’t see it anywhere in EBay terms and conditions. Do you have a link to where it states that, or anything to support your claim?

Message 55 of 80
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Re: EBay Keeping Unsent Item

Quote gutterpunkz05 “Now, follow your nose for restricted shipping of hazardous goods, both national and international. “

 

 

 

 

https://www.rdbatteries.com/shipping-page



https://community.ebay.com/t5/Shipping/Can-you-ship-nicd-battery-packs-via-USPS-if-so-what-should-I-...

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Re: EBay Keeping Unsent Item


@roylo27 wrote:

https://www.rdbatteries.com/shipping-page



https://community.ebay.com/t5/Shipping/Can-you-ship-nicd-battery-packs-via-USPS-if-so-what-should-I-...


I found those links really interesting.

I'm coming from a background of someone who knows very little about batteries so keep that in mind, but if I read that shipping page, I too would assume I could ship or receive dry cell batteries, subject to the correct packaging.

 

The lead acid type I would assume could be shipped but with stronger restrictions related to packaging and shipping. And the lithium batteries I would not assume I could post at all. Maybe big companies could, but it sounds a very restricted category.

 

Since the one you were buying was nickel cadmium, a dry cell one from what I can make out? I probably would have thought it could be shipped too. If I have the category right.

 

When buying something that is being imported, it is on the buyer to know if they are buying something that is restricted in their own country, but if yours was a dry cell battery, I can see why you may have thought it would be okay, with the right packaging.

 

And I did a (admittedly quick) check of the ebay link to policies on restricted or prohibited items and like you, I could not see a policy on batteries. Everything else but. 
The only mention of specific batteries I came across was 18650 batteries and button batteries.

The information may be out there but if so, it isn't immediately obvious to me in that link and I have been on ebay for several years.

 

But the really interesting part was in the policy about the international shipping program in US.

It says this:

You agree that if any item is found to be ineligible, eBay will have no liability and will have, in its discretion and in any manner that it prefers, the right to dispose of or liquidate the ineligible item, including without limitation (A) returning the item to the Seller, (B) handing over the item to the authorities, or (C) destroying the item.

 

It further says:

 If eBay or eBay’s service providers determine, after you have purchased an EIS Item, that the EIS Item is ineligible for eBay International Shipping or cannot be shipped to you (for whatever reason), eBay and its affiliates shall have the right to cancel your purchase in lieu of proceeding with the processing and/or shipment of the EIS Item and, upon exercising this right, may reverse the payment that you made to your Seller and to eBay for the EIS Item and will process the EIS Item as an undeliverable item.

 

So you were in fact right. The EIS item can sometimes be returned to the seller. But that condition is so broad, you'd assume that if it is not sent back to the seller it is then destroyed but that is just one of the 'included' options.

 

Bottom line really is I don't know if the company got it right about that type of battery, but whether or not they did, they have covered themselves every which way in their conditions.

You as buyer are not at fault, you weren't to know. You bought in good faith & ebay must take that attitude too as they have refunded you in full. As I said earlier, had the seller posted it through the normal postal services and it reached Australia without the proper packaging etc, customs here may have confiscated it. At least you have your money.

 

 

 

 

 

 

Message 57 of 80
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Re: EBay Keeping Unsent Item

The battery is definitely a dry cell Ni-Cd  which is clearly not a restricted item.
That, and also the fact EBay state in terms if an item offered for sale cannot be sent, it will not be offered to that particular buyer means I have every right to assume the battery is ok to buy and be sent to me without issue. 

Yes I have my money back, but the battery was now mine or still the sellers possession. It is now lost (through no fault of me or the seller) and cannot be replaced. Finding another of these in new condition is impossible. 

EBay state in their terms they can confiscate ANYTHING for any reason they feel like, and we now know they won’t send it back. This is what I have a problem with. Sure it’s in their terms so they are covered, but it should not be allowed to be. 

It’s wrong! They can take anything they wish and theres nothing anyone can do or say about it. 

Message 58 of 80
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Re: EBay Keeping Unsent Item

That's about the first thing you got right.

Message 59 of 80
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Re: EBay Keeping Unsent Item

I don’t know what specifically you’re referring to. My post mentioned a lot of things, most are what I’ve been saying since the beginning so you make no sense, only to make yourself look silly. 

I see all your friends here that you supported, who were proven wrong and who insisted I was at fault have gone quiet. 



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