EBay complaint

[02robins_80]

In March 2023, I bought an item from an eBay shop. Item has never worked properly despite being advertised as “new, AU stock, Warranty”. Seller had ‘No Returns’ activated so I cannot use the usual return functions. I have made numerous attempts to contact the seller since April, to no avail, until this week when they claim to be unable to find my order…I sent the order # and have heard nothing since. How does one make a complaint to eBay?

[sugar249]

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@02robins_80 wrote:

Thanks

i tried to contact the seller many times, the first time was within a month of the purchase. I purchased as a guest and opened the account when the product appeared as faulty. Best not to jump to conclusions.

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Maybe instead of researching ACL,  you should have researched the Ebay MBG,  far better than dealing with a chinese seller who doesnt come under the Australian Consumer Law.

[davewil1964]

I obviously know more about it than you.

Which doesn't necessarily mean a lot.