Ebay Customer Support is useless now, trying to reslove an issue with an item i bought over 90 days

[sullmiester]

G'day,

I'm having trouble trying to get any actual help on ebay about an item i paid for back in July 2021.

It was a collector's edition for a game that doesn't get sold in Australia so i had to preorder it on ebay. The item was paid for and the seller, who seemed friendly at the time, said he would conta t me closer to the release of the game when the collector's editions would be sent out.

Fast forward to the start of 2022 and I've contacted the supplier twice now about the item I've paid for and haven't, as of yet heard back.

I've tried using the ebay support portal but it's absolutely useless, clearly if it involves an item that was paid for past the 90 day mark then ebay doesn't want to know about it. It's absolutely infuriating to deal with as i can't get help feom anyone or even submit a claim.

Ebay needs to pick up there act, it was never this hard to get help ages ago.

[papermoon.lady]

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@sullmiester wrote:

G'day,

I looked at my purchase history and all i have is the order number which is 25-07291-13639, i couldn't finde an item number.

Hi, the item number is on the listing's page, just under "report item"

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[gewens]

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[domino-710]

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@4channel wrote:

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@sullmiester wrote:

G'day,

Sorry for the confusion I'm still in work mode, when i say supplier i mean seller.

From what his account says he is an Australian as well, as for if he'll come good i don't know as I've messaged him twice now.

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Hey, that's OK. I'm just thinking that perhaps the seller may be genuine and they have had others send messages wanting to know when their items are coming. Perhaps the seller doesn't know and he is just holding off on answering you until he gets a definite sign from the wholesaler. He may be a bit stressed about it himself.

Perhaps do another contact and say something like  .. .. ..   "Hi, I know pre-orders can go funny sometimes. Please, if you could just reply to me just to put my mind at ease so I know that you're on the case, that would be a great help. And if you can give me an idea on when you think it may be dispatched then that can help."

And maybe just tell seller that if this comes through good for you, you'll be dealing with him again.

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[gadaw-6497]

I have not received my refund for a damaged product, the seller offered to refund half of the price to which I responded NOT ACCEPTABLE & I was notified yesterday that my request has now expired I am going to Amazon  f#%K EBAY

[sandypebbles]

Off you go

Why did you allow the 'request ' to expire?

If you are not happy with a seller's 'solution/ offer' then why just tell them not acceptable and leave it at that?

You open the appropriate dispute and follow through with it, within the time limit

eBay do not read here and have no clue if you use the site or not

One less person to keep questionable sellers in business by ignoring simple policies and then have a tanty over their own poor choices

furthermore you have 6 months to lodge a dispute with Paypal, if the item arrived damaged 

[daydreams_12]

Surprise, surprise it is everyone's fault but yours.  The options were there from the beginning of what to do.