Ebay obviously does not want to help buyers

[dwarfer99]

I bought an item which was not located in Australia as the seller stated but I think in China, shipped from there on order.  The item arrived and it was obviously a counterfeit of a well know brand, it broke in minutes.  Seller said they'd send a new one, I wanted a refund because of the above.  Not happy, I have been trying in vain to make a complaint to eBay regarding this and it is a nightmare, it is as if eBay are actively stopping people from complaining or highlighting, it my case, counterfeit items.  Lots of help articles and suggestions for sellers, nothing for buyers.  Three things I am trying to do: Get a refund; report a counterfeit item and, remove the +ve feedback I gave the seller when I first received the goods before it died, 30 minutes later. No help from eBay at all.

[domino-710]

Oh I understand all right.

You failed to follow the processes that have been in place for many years.

You failed to actually know the processes that have been in place for many years.

Firstly all you had to do was check where the seller was registered - less than a minute & no patience necessary.

Oh - and a quick look at delivery times - a dead give away.

[gutterpunkz05]

 Lots of help articles and suggestions for sellers, nothing for buyers.  Three things I am trying to do: Get a refund; report a counterfeit item and, remove the +ve feedback I gave the seller when I first received the goods before it died, 30 minutes later. No help from eBay at all.

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Buyers have all the support.

Get a refund, simple, open INAD case.  (INAD, OMG, LOL)

Reporting a counterfeit item, your say so means nothing to anyone, has the manufacturer  provided verification that the item is counterfeit.

Removing  +FB  (Oops, did it again),  not going to happen, but there is a simple alternative.  I wonder how long it takes to figure it out.

[countessalmirena]

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@dwarfer99 wrote:

None of the repliers on this post know what the item was, how it broke. Was it electric, electronic, mechanical, steam or clockwork. None know how it broke down, what was involved in figuring out the issue or  how I considered it to be counterfeit. Yet they pontificate as if they actually do.  I was purposely a little vague and ambiguous in the original post as the point I was making was eBay makes it difficult to make a complaint about a seller outside the normal which usually involves ‘contact the seller’, it used to be a lot easier but it has all been changed and hidden away. I was making a statement, not asking for advice. I should have expected the virtuous grandstanding of some of the repliers. Bereft of actual knowledge they beat their drum like petulant toddlers. Maybe I have been lucky in my choice of sellers that I have rarely had to go down this path, but again my point was the lack of a clear path by eBay, and I stand by that. I really don’t care what those of you who seem to spend your miserable meaningless lives on eBay actually think.

TooRoo!

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Nonsense! I say this without wishing to offend you, but rather to highlight that you haven’t read the very pertinent and easily accessible help pages on eBay which are specifically designed for exactly your situation.

Exactly.

Firstly, if an item is not as described, that is covered by the Money Back Guarantee (MBG).  I’ve already quoted the necessary information from the MBG help page and I’ve also posted the link in my previous reply to you in this thread.

Secondly, I explained why claiming the item is counterfeit is best avoided in an INAD (Item Not As Described) case because you’ll need more than your assertion to prove that. If you’re prepared to get the “well known brand” to write a statement on their letterhead that the item is indeed counterfeit, and to also provide a stat dec witnessed by a police officer, by all means take that route. But if the item is literally not as described, that is an easier path; you’re just as entitled to a full refund if it isn’t as described in the listing, or arrived damaged. It’s up to you - but how and why you consider it’s a counterfeit will butter no parsnips. eBay require evidence in such a case, not the buyer’s belief or conclusion unless the buyer is also the manufacturer or authorised dealer and can identify the item as being a fake based on expert knowledge and the legal right to assert that it’s fake.

Thirdly, don’t conflate separate issues. It is not harder now than previously to be refunded when an item is INAD. Separate to that, you want to report the seller; if the seller is registered in China, you can try to report the seller … but you should focus on the refund as your priority. You can search the help pages for report seller if you want. It’s all there.

You also want to change your feedback. You can’t. Positive feedback can’t be changed. This is your own issue as you were too quick to give a positive. Why didn’t you wait until the item revealed itself as defective? Fake? Not as described? However, there is something you can do with regard to feedback - but I will let you search eBay help pages for the answer for two reasons.

[sandypebbles]

It is totally irrelevant 'what the item was'

You chose who you bought from, having all the information available to you (seller location, feedback etc)

You chose not to use any of the tools given to all buyers by eBay

Nothing is 'hidden'

Yours is the typical abusive tantrum given when people suggest buyers take for their own choices and (lack) of action or responsibility 

You are the only one attacking others and name calling

Simply because you expected special treatment from eBay, found you were only going to get factual replies here so rather than accept your own poor choices your only comeback is to continue to make nonsense comments and insults

But we're the toddlers? 

[sugar249]

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@dwarfer99 wrote:

None of the repliers on this post know what the item was, how it broke. Was it electric, electronic, mechanical, steam or clockwork. None know how it broke down, what was involved in figuring out the issue or  how I considered it to be counterfeit. Yet they pontificate as if they actually do. 

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It doesnt matter if it was steam or even the latest turbo jet to Mars,  the process is still exactly the same,  and it is all easily obtained from the Ebay help which last time I checked is accessible at the top of the page,  although would love to see the claim against NASA.

[gutterpunkz05]

I think all the crayons have melted

[repentatleisure1952]

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@dwarfer99 wrote:

Nothing at all except actually finding that information easily.  It is hidden away under so many layers, I spent two hours looking for it and finished up in a continuous loop of unhelpful twaddle.

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I'm late. However the Money Back Guarantee is hidden in plain sight on the listing.

Get the item you ordered or your money back.

It beggars belief that you could miss it.

[springyzone]

If it came from China then yes, it will probably be counterfeit.

If you're buying a brand name item on ebay, you need to be extremely careful. You've only got the seller's word for it that it is genuine and I would never trust that unless it is an authorised seller.

To check a seller's location, rather than just the supposed item location, click on the seller's name or feedback score and it should take you to a section where you can click on "about' which will show where they are registered.

If it is China and the ad is offering a brand name product, give a cynical laugh and move on quickly.

Also check out the expected delivery dates. Sometimes Chinese seller's have some stock in Australian warehouses, so their item may genuinely be here but the delivery dates will give you a good idea.

You need to open an ebay claim for item not as described or faulty. Don't open it and say it is counterfeit. It most likely is but that's just your opinion in ebay's eyes. Say it is faulty, it doesn't work. They can't argue with that.

The seller will then have to issue you a return postage label at their expense. Follow this through till you get a full refund.

Accept no offers for partial refunds or replacements etc that the seller may make. Do not fall for claims you have to post back at your expense either.

And for heaven's sakes, never give feedback again till you've given something a proper trial. You get 2 months I think. You don't have to rush into print the moment you receive it. Big mistake.