Faulty Goods, too expensive to post back?

[sky_robot]

Just bought some LED lights from AUS seller and recieved with some faulty LEDs. Asked seller what he can do but (unsurprisingly) no answer. (Why are AUS sellers worse than US? Rolls-eyes)

I'm sure this is the oldest trick on eBay;

Sell faulty item at low enough price ($10) with free postage.

No one will start a claim for something that will cost $5.50 to send back via verified post.

So, that's it and I lump it?

Only recourse is to give neg f/b.

Thing that annoys me more is that it was for a x-mas gift.

Any thoughts as to what my options are?

[horizon1907]

How long has it been since you contacted the seller firstly ?

[lizzy6107]

Yes, don't just jump to give negative feedback, you have at least 40 days to do that.. He may have shut up shop and gone on holidays over Christmas! Give him a chance!

[horizon1907]

Another point to remember, that Australian Seller may have been from China, saying they were Australian?  What was the item number ? no ID please.

[jensmanchester-australia]

If the seller doesn't reply or insist you pay the return postage you can open an item not as described case through ebay and under the ebay money back guarantee policy, if ebay rule in your favour, the seller has to pay for the cost of the return postage.

For faulty items or items not as described it is now the responsibilty of the seller to cover all postage costs.

[sky_robot]

Sent message on 16th Dec.

[sky_robot]

True but no message on his listings regarding this.

[sky_robot]

Package arrived from AUS address alright. Came too quickly for China post.

[sky_robot]

Item number; 321163904895

[sky_robot]

Thanks for that info. I will file that somewhere!
Problem is, I can fix it by cutting a section off (I suppose that's acceptable) and it's also for a xmas gift. Gotta decide now what to do but thanks.
I'm sure the sellers know all this, especially around this time of year.