Feeback advice

[wheelsdealsstuff]

Can I please get your opinions?  I haven't received my item so obviously i will wait until i have received my item to make sure it's all aok but this is the experience i have had with this seller so far

1. Purchased item 4/8 and paid via paypal same day

Received no communication from buyer so 4 days later I asked when and if my item had been posted, seller replied i'll post tomorrow I always post on a Friday (nothing in auction about this at all) - annoyed by this but decided to let it go.

2. Contacted seller asking for the tracking number, heard nothing.  

3. Contacted seller again today (14/8) asking again re tracking number, seller replied with "Hi was just enquiring what your need for a tracking number would be"

4. I replied with "The rule is when paid by paypal you must provide a tracking number - it is a week now since you have posted my item and i havent received it - not sure why you need a reason for my request re the tracking number as it should be provided - ebay actually has a place to enter it? But if you do - i am going away soon and would like to know whereabouts my parcel is
Thank u"

They have now replied with "Yes that is the rule however I have not sent it with a tracking number. Your item will arrive with you shortly if not this week.  There is no need for a tracking number which is why I didn't get one"

I am so annoyed! I NEVER leave bad feedback - hubby has left a neutral for a terrible seller but that's it.  This person is a terrible seller in my opinion with dreadful communiciation and as for the "there is no need for a tracking number....."

So, should  I leave neutral feedback which is what I am leaning towards or if the item is perfect should i still leave positive?

Thoughts?

[2013tiger1948]

Whilst it is nice to see where your parcel is - it is really the Seller that needs the Tracking Number.

A Tracking Number is the Sellers Protecrion in the event the parcel never arrives. They can prove to Paypal that they have posted it if you open  an Item not Received dispute.

Paying by Paypal is the Buyers Protection as if the parcel never arrives - and the Seller has not provided  a Tracking Number - then you will receive your money back.

So if you don't get your item you will receive  refund through the dispute process as there is no Tracking Number and no proof off postage.

As for feedback - that really needs to wait until you receive your item,

[foxette-in-sox]

Email them back

'Thankyou for your warm and friendly response which I'll ensure my feedback matches for you-red and glowing '.

[digital*ghost]

Is it the kind of item that would be sent as a parcel, or a large letter? Most parcels have a tracking number assigned; it's not optional they just have them (the exception is for high volume selllers on contract with Aus Post). 

Large letters need to be registered to be assigned a tracking number, and that is optional. 

There is no requirement for a tracking number, not in general, but a seller will need some form of proof of post in order to defend an INR and/or qualify for PayPal's Seller Protection.

All that being said, the seller seems a bit lax, at best. IMHO they should be willing and able to provide you with the requested information, or ideally a slightly more informative response, confirming postage of the item. Having been 10 days since purchase and presumably posted on the 8th, I would personally give it at least until Monday before taking further action. If the item was definitely going to require being sent as a parcel, however, my suspicions would be a little bit higher after the seller's claim that they didn't get a tracking number.

As to feedback - I personally don't like to advise the colour of the dot, but I will say it's best to leave that decision until the transaction has been finalised in one way or another. 

[kopenhagen5]

And if you are not sure, Don't leave any feedback. It's only voluntary. 

[wheelsdealsstuff]

it's a wrist heart rate monitor so theoretically it should be protected in its box

hmm

thank you for your answers - good to hear all the opinions

[curraone]

ok, then it is a parcel:   as stated above, ordinary Aust Post parcels all have tracking numbers.

The attitude of the seller is very bad, asking you why you need a tracking no as if you are the problem.     It doesn't look good.

As to feedback?  I would wait until Tuesday;  no parcel, initiate a dispute.    Receive the parcel, well.... it doesn't look good.

[phorum_junkie*]

ok, then it is a parcel:   as stated above, ordinary Aust Post parcels all have tracking numbers.

If they are through AP but not if they are drop shipped from China!

[wheelsdealsstuff]

nah it's coming from QLD

yeah i don't get the attitude!

[theemporiumofeverything]

All parcels (pre-paid and other packages) all have tracking numbers, this is standard Australia Post policy and tracking numbers don't cost any more. the tracking number is either on the removable part of the sticker on a pre-paid bag or printed on the post label on the packaged item and printed onto the payment receipt you get. 

i would file a paypal claim and wait a few more days too see if it comes, then choose either neutral or negative feedback and score all the stars at 1 or 0. 

I have recently had a bad experience where I purchased 2 items and haven't received them after 14 days, messages had gone unanswered, so I opened a paypal dispute and then get a nasty message from the seller. I waited 2 more days to get the item then left negative feedback. I won't go into details but the seller sent threatening emails that have been reported to ebay (ebay have blocked the seller) and filed a report with the police. (SAPOL). 

Don't let dodgy sellers bully you, 5-7 days is long enough to wait for an item or get communication, 

cheers, Lynda.