Feedback aint what it used to be

[missbelz15]

I just bought an item which was the wrong one and got dreadful service trying to replace it which is still yet to happen so, quite reasonably I thought , I left negative feedback for the company .  It was posted when I wrote it but has since vanished . Is this common now that if you don't like the feedback you are given you just ask eBay to delete it?

[sugar249]

did you follow the rules for providing feedback?

[missbelz15]

I have no idea what the rules are I simply reported what happened .

[missbelz15]

Clearly, concisely and not in any abusive way.

[papermoon.lady]

Did you mention refunds or disputes or delays (apparently they know also delete feedback mentioning delays)?

[repentatleisure1952]

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@missbelz15 wrote:

I have no idea what the rules are I simply reported what happened .

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So what happened?

Your OP says you "just" bought the item.

[missbelz15]

That was probably it papermoon.lady, I did mention,among other things  a delay . Ebay doesn't like negative feedback floating around do they ? They stopped negative feedback for buyers ages ago and now it seems they are doing their best to stop it for sellers too . This is a shame as I use sellers' feedback all the time when buying things . It is the first thing I check after the price and often pay more to get the same item from a seller with better feedback . If clever sellers know how to get rid of negative feedback it undermines the whole system of feedback doesn't it?

[sandypebbles]

Usually no, unless registered in China a very high volume seller, it is not usually removed

Usually, eBay do not give a rats about 'ordinary sellers' 

The mention of delay is 99% likely the issue, especially since buyers are well aware of postage delays due to Covid/strikes/etc etc (you just need to look at all the banners on the home page for a very small example)

So, what I am saying is  they (ebay) *may* have set up a bot where if the word delay is used it feedback, it is auto removal, regardless of what the delay was about or every other thing that happened (removed based on one word alone)

You could possibly get the feedback re-instated if you contact eBay

I don't think it would have been removed if you had said something along the lines of  'sent the wrong item and provided zero customer service'

[papermoon.lady]

Apparently once feedback is removed it cannot even be left again leaving out what was against the rules...

[sandypebbles]

Oh dang. I thought it could be reinstated upon request in some cases. depending on what CS you got hold of

Sorry