Feedback options too limited

[r4vi]

Hi,

I find that the number of characters available is too restrictive.

Regarding positive feedback - sometimes I would like to point out how a seller went out of their way to help, to differentiate them from others where their assistance/patience/resolution of problems has been exemplary.  In these cases I always make sure to send them a message thanking them and congratulating them on their performance.

Regarding negative feedback - well this is the main issue I wanted to comment on.

I find it VERY hard to explain my case for negative feedback in the number of characters allowed.  I have a purchase that I have just made where the seller misrepresented their product, provided incredible poor documentation of operating procedure, where the product does not perform as stated, and has come with a manufacturing fault.

I have been told that the problem is operator error, which is patently incorrect.  The seller has referred to nonexistent correspondence as backup to their argument, which is laughable as it's easily verifiable as to whether said correspondence occurred as all communication has been via eBay messaging.

I have sent photos of the manufacturing defect (blown track off PCB which has been very badly repaired) and been ignored.

So how do I communicate all of this when the time arises for me to leave feedback?

I won't leave feedback yet as if I do, they will just get snarky, and I am quite happy to leave good feedback if my issues are resolved to my satisfaction.  I'm very fair, and I've had problems with sellers where they have screwed up and resolved the problem cheerily, and left positive feedback mentioning their great resolution.  Check my feedback left for others if you don't believe me.

But when a seller is lying, or trying to belittle me, or abuse me, or fob me off, or saying "we have perfect feedback for this item" when it's completely not true, how do I get this across in such a small space?

I will be putting up a web page about my experience with this latest seller and product - but I can't put an URL in my feedback for them as that will get eBay snarky with me.  So I'm limited essentially to just putting up a page and hoping others will find it.

I see a lot of redneck feedback left for sellers and this infuriates me - if people don't give the seller a chance to resolve the issue, that sucks.  I've been bitten by buyers (years ago now) where they haven't read the item description, or bought an item I have listed as pickup only and then asked me to send it to another country even, and then left me neg feedback without trying to resolve the issue.

But what about people such as myself who try to be as community-minded and respectful as possible, who just want their problem resolved properly, and who try everything they can to give the seller a fair go, just to be fobbed off or ignored?

I want to make people aware of the problems with the product that I bought, and the attitude of the seller, and I'm not the first person to have problems with this seller.

Caveat emptor - yes.  But where I have done everything right and the seller is being an arse - well why can't I state my case?

[jameshouseofstyle]

Hi r4vi,

from a seller's point of view, we regard f/back as something that our customers can reflect how they felt about transaction and item received.

We never interfere/or try to influence anyone's opinion after the fact, if they left a neg  (presumably they were not on drugs or drunk when they were doing it) they must have thought that is all we deserve - and there is no way in this world that we would ever go back to them and ask them to change it! Especially with an offer of something, an inducement, if you like.  I know Ebay always encourages sellers to do that, (appeal to buyer to change the f/back) but our management finds that in a bad taste, not to mention that one would look downright dumb to go pleading with someone for the very thing that he/she did in the first place.

Over the years, on few occasions that the customers lied, insulted us, were rude, ... we got Ebay to remove the negs, NOT approached the said customer, even though that was the initial advice given by Ebay.

I personally don't know your seller, but if he was genuinly concerned about your satisfaction he should have offered another product unconditionally.

Good luck with it all. xx

[phorum_junkie*]

P.S.  It's existentialist not agnostic

It may be the way you heard it but when I heard the joke the best part of 50 years ago it was agnostic, may not be technically correct but poetic license dictates that things have to sound right even if they aren't 😉