@pennyrobinson63 wrote:
there's competition like etsy with more robust feedback policies
It's kinda hard to have feedback policies when there isn't really a feedback system, which has been reduced to none at all for buyers, and a 1-5 star rating review for the item, more than the seller - something very easily mininterpreted and abused.
I recently "reviewed" and item I purchased from there and the ratings go from 1 star (disappointed) to 5 stars (love it), all clearly focussed on whether the buyer liked the item. Too bad if they hated it, despite it being accurately described and shipping fast, etc - all the sorts of things that are meant to reflect on a seller, anyway. (I also don't like the "at least 5 words", that counts down to 4, 3 etc as you type, then "Great! Keep going!" prompts - kinda condescending - but I digress....).
On to the issue proper, it used to be in circumstances like these that only the comment was removed, not the rating or DSRs, and I can understand how it makes the FB system seem undermined, but it's not more or less so than it ever was, to be honest - every lie told in feedback that isn't removed (be it with a pos, neg or neut comment), does that, and eBay has also removed the ability for sellers to apply for feedback removal on other grounds (like defamtion), so my point...if it's considered one, is that on the whole the system isn't really any more or less trustworthy, some great sellers get stuck with unjustified negs, and they seem like water off a duck's back for some not so great sellers.
You can still make relatively informed purchase decisions if you look out for the right things, and take all the right precautions just in case, which would be recommended whether you buy from somwhere that has a feedback system in place or not.
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