Global Shipping Program put into perspective.

Here are a few tips that can make the GSP more palatable or explainable for buyers.

 

1.  If the GSP postage is very high compared to USPS or Royal Mail from the UK. Ask the seller to input dimensions and weight into the listing - this will usually drop the postage rate significantly (though not on heavy parcels where the GSP is usually the cheapest option anyway).

 

2. If multiple items are being bought as a BIN, ask the seller to make one listing of all the items so that they can be sent together and not incur multiple postage charges,

 

3. It's also possible to ask the seller to opt out of the GSP and send by their normal carrier - they may not want to do this as it reduces their seller protection significantly.

 

4. eBay opts sellers into the GSP by default, so they may well be unaware that they are even posting overseas since all they will see as a shipping address is their countrie's GSP shipping hub. Often if the buyer sends a screen shot of the postage amount they will be amenable to enact the steps above.

 

5. Long delivery times?  Nothing much can be done about that buyers just have to be aware that sometimes parcels will do a scenic trip of the seller's country before being processed.

 

6. Pitney Bowes (GSP) will confiscate a number of items that they deem to be prohibited exports, these include any knife (even a butter knife), guitars, drums etc.  When they confiscate these the buyer will have to jump through hoops to get their money back from Pitney Bowes, while Pitney Bowes will put those item up for sale on their own eBay sites.

 

7. Pitney Bowes will often but not always repack items, so if the item is fragile maybe think twice about it and look for a different seller of that item, if the seller won't opt out of the GSP for you.

 

The GSP isn't necessarily the draconian monster that some members here portray it as, if some of the steps above are implemented.

 

I don't have the opt-out procedure to hand so if any members do have it could they post the steps here please.

 

Apologies for the long post, but getting an honest perspective of the GSP to my mind is more important than arbitrarily shooting the system down, and not giving the other side of the story.

______________________________________________________

"Start me up I'll never stop......"
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Re: Global Shipping Program put into perspective.

If you are happy with your opinion then far be it for me to try and suggest reasons why some sellers will not do as you ask.

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Re: Global Shipping Program put into perspective.


@4channel wrote:

@lyndal1838 wrote:

You really don't have a clue, do you.

 

There are plenty of ways to scam a seller, and not just by paying.


I do have a clue actually Lyndal. Your bringing the scamming part into the debate has no point as it is irrelevant. I with courtesy approached a seller requesting she please change the settings for the item sale so I could pay the normal post amount as opposed to paying the "three times"  excessive  amount. I mentioned I had a PO box as many sellers feel more comfortable sending items to a secure postal address rather than a letter box on the street.

 

I doubt very much if any seller on Ebay would be feeling uncomfortable dealing with someone because they have a PO box as opposed to a street adress.  If you're talking about Canadian lotteries then maybe but thyen again any scamster can use a street adress just as easily as a PO box. Sorry but you're 100% wrong.


4channel, I think where you may be missing a little of the seller's perspective is the fact that in the US, PO boxes have been for YEARS the classic "non-secure" address for people desiring anonymity. It's not like renting a PO Box here in Australia. Here, of course, we're aware that we must go to the post office outlet/shop and present our ID, which is verified on the spot. Fake licences or passports aren't going to cut it. PO box locations are in close proximity to post offices manned by AP employees or the employees of the PO shop - just outside, or similar. AP employees are respected individuals - most POs will have staff who are qualified to certify documents and in some cases to witness signatures. Because of these factors, PO box addresses in Australia have a long tradition (as you know) of being secure postal addresses; they're not identified with anonymity or criminal activity because the person who hired the PO box cannot hide behind anonymity.

 

In the US, it's different. While you do need to present ID, there are many instances of fake IDs being able to be used in order to rent the PO boxes anonymously. Apparently (so I am told) the IDs are verified some months later, so people who rent PO boxes with fake ID actually rotate PO boxes regularly, and have different fake ID for the next time. It may be harder now for people to do this (except of course for career criminals who have extensive networks) but at the same time, even the average person nowadays, wanting to receive purchases anonymously for, let's say, multiple Item Not Received claims, can find out how to obtain fake ID on the Dark Net. (Not that I have personally ventured there, so I am speaking only from what I've researched and had reported to me by third parties - one third party in particular.)

 

At any rate, apparently PO boxes in the USA have already become more secure as postal addresses, but their dark legacy - from years of anonymous abuse of such addresses - is reflected in the general feeling by US sellers that it's riskier to send purchased items to a PO box than to a residential or business address. Even though you know that your PO box address is perfectly secure and legitimate, a plethora of US sellers will not feel that it's secure. From their perspective, it's a riskier address than a home address.

 

Not only that, but several domestic carriers within the US will not deliver to PO box addresses. (Of course, that simply reinforces the idea that a PO box address isn't safe.)

 

Then - bringing this back to a discussion of international couriers being used for shipment from a US seller to an Australian buyer - don't forget that couriers won't deliver to PO box addresses. (The only exception is StarTrack, which is an arm of AP; they DO deliver to PO box addresses because they are not charged the fairly substantial per-parcel fee by AP for delivering to a PO box. Every other courier is, however, charged that fee - and courier companies are not willing to "eat" that charge, hence they won't deliver to PO box addresses. Lyndal can explain this much better than I can.)

 

So... that, I hope, helps to explain why US sellers are either reluctant to send to a PO box address, or cannot send to a PO box address (if they're sending via a courier).

 

If you want to get US sellers to send by a postage method that leaves them more vulnerable to buyer behaviour that would or could impact their seller standing, it's a tricky proposition. Some sellers just won't budge (and I can't blame them because the GSP is by far the safest method for a seller to use, in sofar as eBay Seller Protection is concerned), but others - especially if they see by various means that a buyer is a reasonable person with no history of being difficult, and the communication is ultra-polite and indicative of someone who's easy to deal with, not prone to complaining or waiting for items, with a great history of giving appreciative and positive feedback - are willing to make exceptions. It may often come down to how a request is phrased.

 

I'm always conscious of the need to reassure sellers if I am asking them, in effect, to risk their Seller Protection. I always let sellers know, too, that if they are not able to or not happy to send by a different (more cost-effective) postage method (bearing in mind too that it will involve a little more work for them if they're accustomed to simply sending items to Erlanger), that I will buy anyway and will in that case use my US parcel address.

 

But... when I contact sellers, I'm already "sold" on the item in question, and am ready to purchase. I'm definitely not the sort of buyer who asks a question and then disappears after receiving the reply.

 

With all of that, I am confident that if sellers gossip among themselves about international buyers, they're going to hear nothing but good about me. (However, I don't expect my 100% feedback to count in the slightest, since even the worst buyer has 100% positive feedback!) It's also worth considering that sellers may google usernames to see if any hint of a problem arises, so anything that I post publicly may be used as a "decider".

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Re: Global Shipping Program put into perspective.


@4channel wrote:

@lyndal1838 wrote:

You really don't have a clue, do you.

 

There are plenty of ways to scam a seller, and not just by paying.


I do have a clue actually Lyndal. Your bringing the scamming part into the debate has no point as it is irrelevant. I with courtesy approached a seller requesting she please change the settings for the item sale so I could pay the normal post amount as opposed to paying the "three times"  excessive  amount. I mentioned I had a PO box as many sellers feel more comfortable sending items to a secure postal address rather than a letter box on the street.

 

I doubt very much if any seller on Ebay would be feeling uncomfortable dealing with someone because they have a PO box as opposed to a street adress.  If you're talking about Canadian lotteries then maybe but thyen again any scamster can use a street adress just as easily as a PO box. Sorry but you're 100% wrong.


Courtesy isn't just about saying please and thank you, but if you don't know that I'm not going to spend my time trying to explain it to you.

 

You have a go at others but you're an expert when it comes to avoiding answering what people say.  This is why I won't bother trying to educate you on the best way to go about getting sellers to change anything for you.  

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Re: Global Shipping Program put into perspective.


@4channel wrote:

@lyndal1838

I doubt very much if any seller on Ebay would be feeling uncomfortable dealing with someone because they have a PO box as opposed to a street adress.  If you're talking about Canadian lotteries then maybe but thyen again any scamster can use a street adress just as easily as a PO box. Sorry but you're 100% wrong.


I'm just going to add a little to what countess has already posted, and this holds true even for Australian PO boxes, despite the fact that an identification process has to be done when someone goes in to rent it (and just BTW, I have a PO box address, I just don't take the common perception of them personally).

 

When someone purchases an item online, the seller gets some information about who they have entered into a financial contract with (on that note, how many financial contracts other than purchases made online, have you entered in to without proving your identity and providing a residential address?). Now, if someone uses PayPal, which at this point in time it's extraordinarily rare for them not to on eBay, and provides a PO box address for delivery, the seller gets 0 verifiable information about the person they are in a financial contract with. Zip. Nada. 

 

No way to know if the name provided is a legal name. No physical address to check against the details of the cardholder (which is done by merchant facilities, usually, but PayPal doesn't really do this step - not to the extent merchant facilities typically do, anyway). If the buyer then turns around and initiates a chargeback on the purchase, the seller has no verifiable information about the person who is comitting fraud against them. It doesn't matter that the post office may have this info; because the seller has no authority to ask for it. I realise a street or business address isn't fool-proof, but at least with those, you have a little more than you do with a PO box address, especially in instances of unauthorised use chargebacks. 

 

Sellers know this, they understand that not every buyer who uses a PO box is expressly doing so for nefarious purposes, and they make a choice about whether they will accept that risk,or eliminate it. (I do send to PO boxes, but I can understand and respect why some sellers opt not to, and / or why it can come across as a red flag, in conjunction with requesting a cheaper postal service).

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Re: Global Shipping Program put into perspective.

digital*ghost , All a seller has to do is see that I have been a member on ebay since 2002 and have done over 580 transations.

 

Again, most sellers selling rare and exy items prefer dealing with a PO box rather than delivered to a mailbox where the item gets knocked off. That way they don't have to deal with a screaming buyer saying   .. .. ..   "I never got my parcel".

 

There are a lot of druggies and opportunists now cruising the streets in Australia, looking for something to knock off and turn into $40 to shoot into their arm or for a slab or bag of weed.  As a seller, I always preferred sending to PO boxes.

 

I know for a fact that the seller didn't have an issue with the box. She was just a tunnel thinker.


Also some people love to have the power to be able to say NO! Makes them feel good.

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Re: Global Shipping Program put into perspective.

I had a parcel stolen from in front of my door just last month, which was devastating because it was an absolute bargain. It REALLY devastated me, and I had not even authorized safe-drop, and certainly not that the contractor signs for me (he did in his name). Did he seriously believe that "signature required" means HIS signature??? I mean, he was new, but it should be obvious.

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Re: Global Shipping Program put into perspective.


@papermoon.lady wrote:

I had a parcel stolen from in front of my door just last month, which was devastating because it was an absolute bargain. It REALLY devastated me, and I had not even authorized safe-drop, and certainly not that the contractor signs for me (he did in his name). Did he seriously believe that "signature required" means HIS signature??? I mean, he was new, but it should be obvious.


Oh  man, that's so no good. Sorry to hear that this happened to you mariq7  Smiley Sad . Lazy contractor at the very least should have come back rather than leave it. In that case his signature wasn't worth dirt. Karma will probably get the theif at some stage.

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Re: Global Shipping Program put into perspective.

I was actually home, but you know how they sometimes scratch the screen door like kittens instead of knocking or calling.

I know because once I happened to be near the door and heard a VERY FAINT noise probably made with a single finger or nail!

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Re: Global Shipping Program put into perspective.

I had some parcels delivered very early in the morning on Monday; I'd received a text at 6 am telling me that I had a delivery due that day and did I want it safe-dropped, diverted, etc. I immediately texted back with my "safe drop" selection. 30 minutes later, I heard a faint thump at the front door. My parcels, safely stowed in a neat pile! (And I still love opening parcels. I deliberately try to avoid reminding myself of what's due to arrive (unless it's urgent) so that I can experience that lovely feeling of "Ohhhh, what's in this one?")

 

I hear you on the "single finger or nail" thing, though. I know I've posted previously on the boards about a delivery of sound equipment that I was expecting, and for which I'd deliberately stayed home in order to sign and check that all was fine as soon as it arrived. I won't bore anyone with the details again, though. Lips are sealed

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Re: Global Shipping Program put into perspective.

This advice about postal forwarding was posted by countess in another thread about the GSP but is most certainly relevant here.

 

 
 
 
in reply to 4channel

Use a mail forwarding company (as I've done, and as I've suggested a few times).

 

You could even get together with several other people who also purchase items from the US and would prefer not to use the GSP, and set up or use one mailing address in the US to which all parcels will be sent. Consolidate the shipment. You'll have perhaps 60 days before incurring costs for storage, so use that time wisely and buy those rare items within a 2-month period. Then have all of the parcels delivered in one shipment. (Mine come by FedEx courier; other forwarding companies may use different couriers.) Everyone involved chips in for the overall shipping cost. Everyone picks up their own parcels from the Australian address to which the items are delivered (or pays for those items to then be redirected to them/sent by the receiving person).

 

I have never had any issues with items sent to me by either US or the UK parcel forwarding company I use - and some of the items were rare, costly, fragile, delicate, etc. All arrived safely. Overall cost is worth it if you ensure you have quite a few parcels in the shipment.

 

Thank you countess..............original.gif

______________________________________________________

"Start me up I'll never stop......"
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