Hello , I bought two sets of sox from a seller I've bought from before with no problems

[shabby_tabby1945]

I bought two sets of sox (6pc in each set) from a seller I've bought from before with no problem.   When the package arrived (500g satchel) there was only one set of 6 sox in it and it was a tight fit.   I messaged the seller and received a very friendly and helpful reply admitting her error and promising to send the other set as soon as possible.  I messaged  her on Friday and she said she would send on Monday.   It's been 2 weeks, and I haven't received the rest of my order.  

I messaged her on Friday 21st October, and asked her for the tracking number as I hadn't received the parcel, but as to date no reply.

I paid with Pay pal, so how should I tackle the part refund?   Post was inclusive for each set. 

Many thanks for any help, Tabby

[lyndal1838]

Open a Not As Described dispute in paypal....it may prompt the seller to send the rest of your order without the need to escalate to a claim.

[shabby_tabby1945]

Thank you Lyndal, your advice got my money refunded!

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@shabby_tabby1945 wrote:

I bought two sets of sox (6pc in each set) from a seller I've bought from before with no problem.   When the package arrived (500g satchel) there was only one set of 6 sox in it and it was a tight fit.   I messaged the seller and received a very friendly and helpful reply admitting her error and promising to send the other set as soon as possible.  I messaged  her on Friday and she said she would send on Monday.   It's been 2 weeks, and I haven't received the rest of my order.  

I messaged her on Friday 21st October, and asked her for the tracking number as I hadn't received the parcel, but as to date no reply.

I paid with Pay pal, so how should I tackle the part refund?   Post was inclusive for each set. 

Many thanks for any help, Tabby

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