How do I get Paypal to change the AMOUNT of a claim?

[zoeshipscat]

I lodged a dispute with Paypal when an item hadn't arrived after one month.  Unfortunately I was the only bidder.  The item was a jar of facecream with "free postage".  A couple of days later I received a card from the local Post Office that an item was awaiting collection , but with money to pay for insufficient postage and penalties.  The item awaiting collection was the jar of facecream, posted in a reused envelope from a Government Dept, bearing two sticky-taped stamps which appear to have been reused as the postmark is only on the stamps and doesn't extend onto the envelope.  I had to pay $6.90 for insufficient postage and penalties.   I changed the dispute to "item not as described" because it was described as "free postage", but I don't seem to be able to change the amount sought to be refunded - I'm asking for the seller to refund the $6.90, not the $10 paid for the facecream which I have received.

I would be grateful if someone would tell me how to go about contacting PayPal to change the aount of the claim.

[zoeshipscat]

Good thought, Koalablue, but I don't think she's an Avon rep - just selling a second hand, unsealed, jar of facecream.. I notice that she doesn't mind leaving a neg for another seller if she thinks she's been charged too much for postage.  Ironic.

[koalablue12]

Always the way zoeshipscat - do as I say not as I do !! 😞

[digital*ghost]

DG ~ all of the above.

Though to be honest I always have assumed the sellers caved after escalating to claims and paypal started to seek proof of post method as the partial refund outcomes each came sooner than a "regular" claim might reach an outcome.

In the OPs case, if proof of out of pocket expenses for collection of goods can be presented then I reckon its worth a shot at the paypal process to recover these additional costs.

IMO paypal isn't really as "consistent" in their decisions in particular scenarios as some posters advise. I have had different advice from different agents on several occassions.  I just reckon that it probably depends on the details of each claim, the evidence provided, how the case is outlined to them and who is determining the claim.

Sorry for the delayed reply, but thanks - that's the first time I've heard a claim over postage wasn't automatically closed; perhaps in some cases it's been due to a lack of sufficient case-building prior to escalating to a claim (as well as the other variable you mention).