How to contact eBay Postal Centre in regards to delayed package?

[lachlantg]

Hi there,

I am based in Sydney Australia and purchased an item from New York which was quickly sent by the seller through the eBay Global Shipping Centre.  It it here they handed it over to DAI Post and things went confusing.  The item is past its due delivery date and according to tracking took nine days to clear Sydney customs, flew down Melbourne for a few days, then back up to Sydney to go through customs a second time(?) with a delay, and for the last number of days has apparently been in transit to destination (which is usually not even a day from where it is located).  

I wasn't worried about this at all, until DAI Post assured me they handed it over to Australia Post for delivery, but when contacting AusPost they tell me the only information they received was a tracking number that said its due date over a week ago, and to contact the seller.  I have now contacted the seller who has told me he has nothing to track as eBay Global Shipping Centre had it under their control.

Is there any way of getting in contact with eBay besides going hrough the various loops of help pages they have on the website?

[letscleanupmycupboards]

Not sure how they would define a particular comment as relating to GSP. Especially when it has no mention of it.

By your logic anyone using the GSP has automatic free pass to sell **bleep** and never get a negative. Whenever I neg a seller (not often) I give one star for everything so I can't see how that would constitute a particular link between GSP and feedback.

Much of the feedback just has "bad product" or very basic generic comments.

[davewil1964]

it is good that you have given us all a heads up about your attitude to sellers ragarding postage cost and time. Things that are either in the listing or out of a seller's control.

I'm sure I'm not the only one who appreciates your advance warning.

[*tippy*toes*]

I know eBay staff aren't real bright, but it wouldn't take any bottom dweller long to work out that 1 star for postage time (which you should realise is the time it takes the seller to post, not how long it takes to arrive) and a negative feedback, regardless of the comment, is in regards to GSP. Therefore, both the star rating and feedback will be removed. Once removed, you can't put it back. Seller 1 - you 0. Too bad, so sad, don't say you weren't warned.

I can't wait for you to start listing again.......

[letscleanupmycupboards]

Which is another very compelling reason not to use GSP as by the sound of it, even if the product is sub standard or there's an issue, the seller gets a free pass when it comes to feedback. That doesn't seem right that they get away with ripping buyers off on crazy postage fees for slow service with third party carriers sending parcels on a magical mystery tour of the world for weeks and we can't have our say. Especially when as I pointed out in another post I was not aware I had purchased a GSP item until it was too late.

It's fine. I don't think the stars given are that important anyway, not as much as what is written. Thanks for explaining postage time to me. I had always thought it was a reflection of how fast you received an item not how fast it was sent. But surely complaining about postage cost is valid since as many have said they often combine items and charge double postage with GSP and the stars say something about higher postage charged than actual cost. Don't tell me that even that will be wiped too?

Tippy toes with a few exceptions I think selling on eBay is the bottom option now for a lot of us. The fees for small scale sellers and the politics (case in point) and the "buyer is never wrong/buyer always wins" policy have made it an unpleasant impractical and risky place to sell stuff. Too much fraud goes on. There are newer, free and more successful selling options in niche markets and that is why I just don't bother any more.

[padi*0409]

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@letscleanupmycupboards wrote:
Which is another very compelling reason not to use GSP as by the sound of it, even if the product is sub standard or there's an issue, the seller gets a free pass when it comes to feedback. That doesn't seem right that they get away with ripping buyers off on crazy postage fees for slow service with third party carriers sending parcels on a magical mystery tour of the world for weeks and we can't have our say. Especially when as I pointed out in another post I was not aware I had purchased a GSP item until it was too late.

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Just a couple of things that you seem to have forgotten, firstly the seller doesn't get any of the postage money from the GSP, that goes straight to Pitney Bowes; and secondly but probably more importantly many of the US sellers (and presumably the UK sellers as well) have no idea they've been opted into the GSP by default by eBay, so they cannot be held to blame by the problems arising from the GSP process.

You may say "well if they are experienced sellers they should know", but that's wrong, I had a very experienced seller in the US that had been opted in without his knowledge and it wasn't until I alerted him to the fact that he found out - and by the way his international sales had plummeted by 75% as a direct result of it..................

[davewil1964]

Picky, picky, padi.

Next you will be expecting people to take into account facts. Surely alternative facts are the current paradigm.

[letscleanupmycupboards]

I challenge anyone to tell me how a seller is unaware when they are asked to post an item purchased by an Aussie to a us based address. And multiple items to different buyers going to the same address.

[davewil1964]

If they have blocked International sellers, they won't care if it's going to mainland USA. or necessarily know that it's the GSP. I certainly don't take the time to vet parcel addresses unless the buyer has added the city to the suburb field. Otherwise I select 'print postage label', I get the page, I print the label, stick it in the satchel along with the book and send it.

Of course some sellers may decide that $3 per hour for their time and effort is fair...

[padi*0409]

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@letscleanupmycupboards wrote:
I challenge anyone to tell me how a seller is unaware when they are asked to post an item purchased by an Aussie to a us based address. And multiple items to different buyers going to the same address.

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I give up, did you not read my post or did it not sit well with your somewhat biased interpretation of reality.

[lyndal1838]

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@letscleanupmycupboards wrote:
I challenge anyone to tell me how a seller is unaware when they are asked to post an item purchased by an Aussie to a us based address. And multiple items to different buyers going to the same address.

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Just because the GSP charges full postage on every item it does not mean that they send every package seperately.

The seller packs in whatever way they would normally, either seperately or combined and sends it to Pitney Bowes who then pack it all together in one parcel.

As the GSP postage is paid directly to PB the seller has no idea that the buyer is paying full postage even if they have combined the items.