How to open 2nd dispute for an item whilst 1st disput is still ongoing

[justintense316]

Ok, bit of a weird question that makes me sound like a crazy coot but I don't think a seller has made me more infuriated then today.

I needed to replace a niche product that died on me a few weeks ago. I saw 2 exact replacements available online. One on Amazon only available from AmazonUK so it had a 2 week shipping timeline for $45-AUD. The other on here for $72-AUD but it had literal 2-3 day shipping (the shipping info was highlighted in green).

I chose the more expensive option on eBay because the suburb location was right next to me and I needed it before the next weekend (purchased Sunday night). After purchasing I messaged the seller and they said package is actually coming from their warehouse in South Australia (not the suburb location on the product listing), but I should have it by the weekend.

Anyway this was all lies because the package arrived today from the eBay seller,  IN... A... AMAZON... UK... BOX.....

Needless to say I don't think I've ever been as **bleep** as I was when I realised what the seller did. I know it's a low ticket item and probably not worse the hassle but it's sellers like this which basically want to to give up eBay all together and I just might if the seller even gets to keep a single cent of this purchase. 

I opened a case for item not received yesterday but now the item is here I want to open another dispute to return this product and get a full refund. Problem is if I close the initial case for item not received, eBay states I won't be able to open another case.

What's the best course of action here to get my money back outright from this seller, once the initial dispute for item not received is closed can I open up another ticket to return the item? Or is just a matter of letting my red mist subside and just be done with eBay once and for all and stick to Amazon?

Thanks for any help.

[springyzone]

We dont know if 'Justin' was charged for shipping, but the Aussie seller is not going to make any money selling for $72 as they have eBay fees to pay (fees around $10 if offering free postage).

I'd be assuming that if it is a seller who is big enough to have a warehouse, then he is making money on every sale.

Not much point otherwise.

You're right, without more information we don't know for sure if the AmazonUK item came with free postage, but I'd take a guess that it did and the seller is in Prime. 

I've found the speed of postage from UK to Australia can vary a lot.

My 2 daughters were once in London and posted their sleeping bags home. Each one in a separate parcel but at the same time.

One arrived about 8 days later.

The other one we gave up for lost but it arrived several months later.

So with the timeline 'Justin' gives, it would be perfectly possible it came direct from UK. They can do it when they try.😂

I'm not saying that the ebay seller necessarily made a massive fortune on the sale, once fees were taken out etc, but buyers are not in the least concerned with seller woes. Their interest is in the total price they will have to pay for identical items.

I feel for Justin, he could have bought on Amazon for $45  for the same service instead of paying $72. That's got to hurt.