How to report a bad seller when the review date has expired? Never received item & they wont refund?

[jgil8372]

I purchasesd an item that has never arrived. 

The seller admits it has never arrived.

Opened a case through the website but they just keep msg saying please wait longer. Just email ping pong back and forth with me rejecting there offer to wait longer. Its been 3 months. 

How can i get my money back, or report them or escalate this case.

Seems i cant do a review of the seller either. 

Please help

[brerrabbit585]

It would have been 2008 that they changed it. I used to buy a lot of things from the UK and use sea mail, but I was pretty much forced to pay for airmail once they changed it to 60 days, so of course I didn't buy much after that. Sellers used to tell me it was cheaper to post to me than to someone else in the UK (with sea mail).

[lyndal1838]

In 2005 paypal refused to cover items sent by sea mail from any country in the world as they deemed it to be too slow to comply with delivery times.

[brerrabbit585]

They were all fairly cheap items that I was buying ($10 to $20 total including postage). Airmail postage increased the price by quite a bit and it was more noticable on cheaper items.

Paypal cover wasn't worth the paper it was written on in those days. If you wanted to do a not as described claim you had to get written evidence from an 'expert' and it would have been a waste of time for most things.