How to sort out a dispute as a guest

[janande-zvxcuqa8]

I bought an item whilst logged in as a guest. The seller hasn't sent the item and the estimated delivery date has passed. I have tried emailing the seller but haven't received a response. Can anyone give me some suggestions as to what to do next please? Thanks

[phorum_junkie*]

CQ I clearly said if the buyer paid DIRECT using a credit card, in other words not through Paypal. No anbiguity there!

[digital*ghost]

Can someone clarify whether or not a guest payment is eligible for PayPal's Buyer Protection? I know that payments made via guest checkout make a transaction ineligible for Seller Protection, and there is now also this in the user agreement:

S12.1 You may be eligible for the PayPal Buyer Protection Policy if all the following requirements are met:

Your payment is made from your account and not directly from a Credit Card processed through our Website Payments Pro or Virtual Terminal service;

If the above means that guest payments aren't eligible for Buyer Protection, a credit card chargeback would be the only available option. 

[lyndal1838]

The way I read it the buyer was a guest on ebay so I have no idea what that implies for a dispute.

If you use paypal as a Guest then you have to join paypal using the same details as you used for the guest payment.  The payment should then show in the account and it is a normal dispute from there on.

[digital*ghost]

Well, this is the bit that makes me dubious:

Your payment is made from your account 

Which doesn't happen if you pay as a guest on any website, with or without an account at the time of payment - and that line is ended with a full stop after the word account in other sections. 

The thing is, a dispute can be opened for any PayPal payment, as far as I know, but it's only if it's eligible for Buyer Protection that it can result in PayPal facilitating a refund if the seller refuses to do so voluntarily. 

Like I said, though, I'm not 100% certain, which is typical of PP's user agreement lingo (at least for me), but that's the impression I get, and as I said, guest payments aren't eligible for Seller Protection anymore, either. I'd be interested if anyone can confirm for sure one way or another, though.

[cq_electrical]

Well I think that plenty of ambiguity still exists and Paypal need to spell it out far more clearly that it is currently, particular with regards to joining at a subsequent date then claiming on a purchase which was made while signed in as a guest. If 5 of us here can't agree, what chance does a single buyer have?

[lyndal1838]

Creating a paypal account after you have used paypal as a guest to make a payment is not hard and the paypal gobbledy **bleep** tells you that is what has to happen if you need to open a dispute.  It makes no difference if it is an ebay purchase or not.

My concern is that the OP was also a Guest Buyer on ebay.  I had no idea that could even happen until a few months ago.

[cq_electrical]

I've just about given up trying to keep up with all of the (unnecessary) changes around here lately, Lyndal, but what I found most amusing about your post is that the stupid profanity filter must have thought you were mentioning a racist term because in its infinite wisdom, it has bleeped-out the word G O O K.

[lyndal1838]

  I have only just seen that CQ.  At first I was astonished that a well known colloquialism would be bleeped but I googled the term and found that I was being racist....the word is a derogatory term that came to prominence during the Korean War.

It is hardly a term that enters my vocabulary on a daily basis, particularly in a racist context and that is certainly not how it was used here.

I sometimes think the bleep draws more attention to these things than they deserve.