How when you win an item can it just disappear of the system with no record that I even won it.

[erarca02]

I won an item ,I was watching the countdown and instantaly the item and any record of it had disappeared of the system. Can someone explain how this can happen.

[4channel]

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@lyndal1838 wrote:

It is too late now but if you ever think you have bid on an item and there is no record of it you can always check your emails.....I get notification of all bids I have placed.

If you have them turned off I suggest turning them back on as it makes it easy to double check what bids you have placed.

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True. That's a good point. Emails will confirm.

[papermoon.lady]

If you placed a bid higher than the highest bid a few seconds before the auction ended, it is still possible that someone else placed a higher bid a few seconds before the auction ended too. In this case if their bid was higher than yours and it went through after yours, you should be notified that you didn't win. However, if you placed the bid at about the same time as the other person and theirs went through before yours, you wouldn't be notified that you didn't win because your bid cannot go through if it is not high enough. Usually you would be notified that your bid is not high enough, but maybe if there is not enough time left this is not possible. I am not sure, as this has never happened to me.

Be advised that when you lose an auction eBay now replaces the item you placed a bid on with another item of their choice that most of the times is quite different. "We found something similar", something like that.

However, as others have said, you should be able to still see the original item in the Didn't Win section if you didn't win.

[123456rosy]

This just happened to me.  I bid on something and won it.  I  have received an email saying that I had won it and with a 'pay now' button. However, when I click on the button to pay, it just took me to a completely blank screen.  I have written an email to the seller to ask what has happened. I'll update here if I receive a response.

I also checked the 'didn't win' section of my summary and it was not in there.  Mystery??

[padi*0409]

Hi rosy, you are on the Australian boards - and welcome Down Under.............

I would think the problem is at your end rather than the seller's. Have you tried clearing cache and cookies then rebooting your computer ?

[11dustyattic]

You didn't use a link on an email to pay (or try to) did you? Sounds like a spam/scam. Pay only when logged into the site. Never through an email

[collect247]

Ok what I have noticed is this happens when I the seller am watching the count down on a listing that's ending soon.

And if I keep watching till the end what happens is the listing still stays in my selling instead of going into my sold.

This has happened a few times with the buyers contacting me saying that the transactions have disappeared and they can't pay.

Contacted ebay once about the issue and it took the techs 24hrs to resolve.

But as it was happening too many times I figured hey why not clear the caches/cookies and presto back to normal.