I am wrong for wanting a refund?

[perblebear]

So I purchased a tablet a few weeks ago.

It says it comes with a 12 month warranty, but after telling the seller that there was no waranty in the package the tablet came with, they said that they have no warranty for it and that I can contact them about it in the next 12months if something goes wrong. 

My dealings in the past I learnt that ebay and paypal only have a smallish window of time that they will help out with the sale of an item. So if something happens say in 6 months after that window, the warranty is purely based on the sellers word and thats all. To me that isnt really a warranty and I wouldnt have purchased that if I knew it at the time.

So am I wrong for wanting to return the item and get a refund and get a tablet from another seller that will give me a real warranty?

[howie696]

You wont get a real warrenty on ebay so dont waste your time mucking about, enjoy the tablet and stop planning for a failure it will proberbly run for ages and then you can get another

[davewil1964]

From a B&M. Then you will get a warranty.

[harley_babes_hoard]

If you want a real warranty buy from a proper B & M retail shop. Yes you will most likely pay more for it. I would never buy electronics online.

[pinktoedannie]

Keep a copy of the listing, the sellers details, the emails and your invoice.  You then have proof they offered a warranty.  You can also get their contact details by requesting member contact information via ebay - advanced search.  Keep all of these and the original paypal transaction.

I frequently buy from a supplier who does the same - they offer nothing on paper but have never failed to honour their 12 month warranty .. having said that it is not unusual for ebay sellers to simply ignore messages once it is passed the feedback and paypal cut off time. 

B & M stores offer warranties, but they will also require proof of purchase and wouldn't give a warranty for buyer misuse (not that I'm saying you will misuse it, just that a b & m store can also try to get out of a warranty).

The best companies will always honour a warranty as the goodwill via word of mouth this generates is well worth it, whether on or off ebay. 

[perblebear]

I see, thank you for the replies 🙂

[phorum_junkie*]

If they are an Australian registered business and not a private or overseas seller then you have the same rights you woukd have through Fair Trade and the distance selling regs as you woud for any on line purchase. If you funded the payment with a credit card you may be able to do a chargeback however sone banks only allow 90 days while others will et you file up to a year.

If it is a non card purchase fr4o a private seller you may as well use it as a place mt if it carks it after the 45 day limt for a claim and if it canme fro m overseas forget getting anything back as you are not allowed to post it overseas usin AP and couriers who do the specialised packaging for items contining lithium batteries charge a fortune.

[springyzone]

I'd be angry.

If there is no warranty with it, it should not have been advertised as such, or else the seller should have made it clear what the situation was. "No warranty but no worries, we'll fix it within 12 monhs, take our word for it." Would the bidding go so high then? Would a person buy then?

That's the real question.

Maybe they will repair it if something goes wrong, but that is not the issue. The issue is they lied, as far as I am concerned.

That's not an item fitting the description at all. If the return postage wasn't too much, I would be getting my money back if I could and buying elsewhere.

[perblebear]

Yup, thats the way I see it Springyzone too.

[pinktoedannie]

This is directly from the ACCC government website:

A promise about what the supplier or manufacturer will do if something goes wrong can be a warranty against defects even if it is not provided in a formal document. Any material with writing on it could evidence a warranty against defects, for example wording on the packaging or on a label, if those words contain such a promise.