I bought an item. It didnt arrive. Seller provided a (fake) tracking number with no link to courier

trdzks
Community Member

I bought an item. It didnt arrive. Seller provided a (fake) tracking number with no link to courier.

 

I asked for refund. Opened ebay case because seller said that the package had been signed for. Listed a tracking number. Again, with no link to an actual courier or proof.

Ebay closed the case with no refund based on this seller providing a tracking number that was quite obviously fake.

I asked them to look at it again and they closed it again for the same reason.

 

I dont care about the money. I care about ebay being a part of a scam.

 

No tracking information that was linked to a courier was ever provided to me. Even after I queried where it was, the seller said they checked. But still no link for me to look. No company for me to call. No further information provided.

 

How do I get this decision looked at by someone with a brain?

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I bought an item. It didnt arrive. Seller provided a (fake) tracking number with no link to courier

At least you have feedback to warn others.

But don't mention the case.

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I bought an item. It didnt arrive. Seller provided a (fake) tracking number with no link to courier

lyndal1838
Honored Contributor

Did you try the tracking number on the Australia Post site and a few of the other courier companies?

 

You don't need to be spoon fed to look up a tracking number for yourself.

 

What postal service did the listing state was being used?

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I bought an item. It didnt arrive. Seller provided a (fake) tracking number with no link to courier

How rude and condescending of you to imply the OP needed to be SPOONFED!

They already told you that it was a FAKE tracking number, so why would you ASSUME that they couldn't or didn't look it up?

This happened to me with a Chinese seller many years ago. I opened a ticket, they made all sorts of promises and strung me along with excuses that the tracking number was wrong by one digit and that they would get back to me, until it was one day outside of me being able to get my money back. (Shame on me for being Aussie. These lowlife Chinese laugh at Aussies for trusting strangers)

I continued to message them and 60 days out they told me they had refunded me, and sent me a FAKE Paypal receipt showing that the money had been refunded to my account. Of course it never came and I was sent running around in circles for another few weeks until I realised that it was a scam. Both Paypal and eBay just shrugged and said there was nothing they could do at that point. 

I am sure hundreds of thousands of buyers get stung this way at least once, and because most times, the amount is <$20, and because eBay and Paypal sit on their hands and almost encourage this deceitful practice, these sellers continue to do it. 

Just as we have the ability to SAVE a Seller, I think being given the ability to BLOCK a Seller, would eventually send a strong message to eBay that these Sellers should be banned (because once it's past the deadline date, those who've been scammed and were trusting and waited are not able to give them a negative rating.

However, as we all know, Chinese Sellers (and they are in the majority of fraudsters on eBay), will simply create a new account and start from scratch.

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I bought an item. It didnt arrive. Seller provided a (fake) tracking number with no link to courier


@letsflydebstar wrote:



However, as we all know, Chinese Sellers (and they are in the majority of fraudsters on eBay), will simply create a new account and start from scratch.


And yet out of your last seven feedback received 5 were from Asian sellers with questionable feedback - most members here recommend being circumspect with any high-volume seller with less than 99.5% feedback.

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I bought an item. It didnt arrive. Seller provided a (fake) tracking number with no link to courier

I would not call lyndal's comment rude or condescending. Rather, lyndal was pointing out that sometimes actively trying a few courier sites to see whether the tracking number gives a result may be useful.

 

I know, for instance, that more than one buyer has posted with accusations of tracking numbers being fake when it was not necessarily the case. Calling a tracking number "fake" is a conclusion; it is tremendously helpful if the buyer posts the various bits of evidence that they have rather than a conclusion that they reached, particularly if the evidence can provide other members here with avenues to check in an attempt to help the buyer.

 

(Re the "spoonfed" comment - I think that unfortunately we as consumers are sometimes reluctant to help ourselves, don't you agree? Sometimes we do seem to expect information handed to us, when it may not be difficult to access the information ourselves. Perhaps this is the lazy generation...? It's not flattering, but ... perhaps to an extent it is justified. We're probably all at fault with this to an extent. I freely admit for instance that I will for preference get a male to change a flat tyre, even though I'm capable of changing one myself. That's at least one example of my preferring to be spoonfed an inflated tyre situation.)

 

Of course, there will indeed be some occasions when tracking numbers are fake. I'm sorry that you had that horrible experience some years ago wtih a fake tracking number, the seller's fruitless promises, and the fake PayPal refund information. Your experience serves as a good warning to buyers not to be lackadaisical about checking the raw evidence rather than what's given in an email.

 

For example - one quick look at your PayPal account (logging in from a new browser window) would have shown you that there wasn't any refund. (I suspect that you would now always do so! I hope that it wasn't too costly a loss.)

 

I hope also that you've learned about the timeframes for opening a dispute on eBay, and/or through PayPal. It's always worth keeping your eye on the updated User Agreements that you'd be receiving from eBay and PayPal, and also on the Policy pages here on eBay which outline any changed timeframes and conditions.

 

If you continue to buy from Chinese sellers, it's also worth becoming educated about doing business with Chinese sellers. There are definitely differences involved, and there are certainly inherent risks. Also note that for high-volume sellers, you would probably be well advised to avoid any with a feedback score lower than 99.5%.

 

Make yourself as aware as possible of what protections are in place, and then you can protect yourself as much as possible in online buying. Sometimes the best protection is to say to yourself, "No. I'm not buying from this seller. Something is wrong here."

 

Re eBay and Chinese sellers, you'll be aware that they're registered on eBay.cn. Different rules apply there, because it complies with Chinese law, not Australian law. Just as here in Australia, the PayPal-only move was blocked some years ago because of Australian legislation and the submissions of many eBay members to the ACCC (you recall?), whereas in the US, it was a different story. We in Australia also see the following on listings: "Refunds by law: In Australia, consumers have a legal right to obtain a refund from a business if the goods purchased are faulty, not fit for purpose or don't match the seller's description." That's there because of our consumer legislation.

 

So... in China, it's a different story. Different legislation, different cultural expectations, different behaviours, and - I'm sorry - different action by eBay towards bad sellers registered in China. Once we understand this, it gives a new light to buying on eBay; it reminds us to be careful in our purchases, because some of our choices - if they have horrible consequences - can't be fixed or remedied by eBay. If you, for instance, buy electrical goods or electronic goods from China, and as a result of those goods not meeting Australian standards your house burns down, a child dies, you suffer horrific injuries, etc., you'll not have any sort of recompense by either the Chinese seller or by eBay. Nor is it likely that your insurance will cover you. If you'd bought from an Australian company, not only would you be covered by Australian consumer protection and assured of warranty, but even more importantly you wouldn't be subjecting yourself to the risk of an electric/fire disaster because what you purchase from authorised sellers in Australia is going to meet Australian safety standards.

 

 

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I bought an item. It didnt arrive. Seller provided a (fake) tracking number with no link to courier


@letsflydebstar wrote:

How rude and condescending of you to imply the OP needed to be SPOONFED!

They already told you that it was a FAKE tracking number, so why would you ASSUME that they couldn't or didn't look it up?

Hardly rude or condescending to use the OP's own words.  The buyer has stressed that the seller did not give a link to a courier service on two occasions for him to track the package.  If he could not track the package how did he know it was fake?

This happened to me with a Chinese seller many years ago. I opened a ticket, they made all sorts of promises and strung me along with excuses that the tracking number was wrong by one digit and that they would get back to me, until it was one day outside of me being able to get my money back. (Shame on me for being Aussie. These lowlife Chinese laugh at Aussies for trusting strangers)

If a seller keeps making excuses it is up to you to take further action before your time runs out.

I continued to message them and 60 days out they told me they had refunded me, and sent me a FAKE Paypal receipt showing that the money had been refunded to my account. Of course it never came and I was sent running around in circles for another few weeks until I realised that it was a scam. Both Paypal and eBay just shrugged and said there was nothing they could do at that point.

Why would you be running in circles for a few weeks....if a refund does not appear in your paypal account or back on a credit card within a few days you only had to look at your paypal transaction to see that it was never sent.

I am sure hundreds of thousands of buyers get stung this way at least once, and because most times, the amount is <$20, and because eBay and Paypal sit on their hands and almost encourage this deceitful practice, these sellers continue to do it. 

Sorry, but I don't agree that ebay and paypal sit on their hands.  If you open a dispute and follow through within the specified times you will get your refund.  Do you really need 6 months (the paypal time for opening a dispute) to realise that the seller is not going to help you?

Just as we have the ability to SAVE a Seller, I think being given the ability to BLOCK a Seller, would eventually send a strong message to eBay that these Sellers should be banned (because once it's past the deadline date, those who've been scammed and were trusting and waited are not able to give them a negative rating.

Why should ebay have to mollycoddle buyers by giving them the ability to block sellers....can't you just keep a note of those you don't want to deal with?  Ebay don't take notice of your saved sellers so how would a list of blocked sellers send a message to ebay.

If you are having trouble with a seller you just make sure that you leave feedback before 60 days are up.  However, in the case of bad sellers it will make very little difference.  Despite having huge numbers of negative feedback there will always be buyers who ignore the warnings and buy anyway....and then wonder why their transactions go pearshaped.

However, as we all know, Chinese Sellers (and they are in the majority of fraudsters on eBay), will simply create a new account and start from scratch.

Most Asian sellers already have multiple accounts so even if ebay bothered to close one down they would not even miss it.  But that is highly unlikely.....Chinese sellers seem to be exempt from ebay's actions because they pay such huge fees.


 

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