I have a fraud case opened with service but I can’t get in touch for escalation or update

[alex.rakstis]

Hello all, 

I have a fraud case opened on a case with seri e and their lead support team? I have sent two different uploads with the postal service actually confirming this is fraud. All I get are unhelpful automated canned answers and it’s frustrating.

 This purchase was nearly $2000.00 and it’s the holidays and I really need that money to purchase gifts. eBay customer service is a joke and this business model is absolutely horrendous. I need to escalate my case to a manager and I want to speak with someone who can actually help me. This is absolutely unacceptable. 

[*casey*]

You've posted your question on the Ausralian site.

As both you and the seller are  registered in the US, I recommend you log out of here and log in to the US forum  where US members will be able to help you.

[springyzone]

You have opened an actual ebay claim? You're not just talking with the support team, I hope.

Casey is right and you'd do best to ask on the US forum, just in case things are slightly different over there. I'm sure they will have specific suggestions to help.

One thing I do see suggested here at times is getting onto ebay's facebook page, plus I think there is an ebay site where you can address the problem of scam tracking details (if that is what this is).

Whatever you do, keep on it. I'm sorry this has happened to you and good luck.