I have been given the run-a-round by a seller, and want to escalate the issue with ebay but can't

[keith09360]

When I try to "Contact EBay" I get given options and basically they all direct me to contact the seller, I have already tried to resolve the dispute with the seller but they keep stalling, or keep giving me the run-around.  They offer a replacement in one message, then the next they ask for more info on the complaint - which I have given the VERY comprehensive information - 1 Parts do not assemble properly. 2 Parts Missing.  It seems EBay do not want us to contact them and have them step in to resolve the problems - Phone tells us to go to the site and..... well yeah right back to where we started - contact the seller...  Any help would be great here

[sandypebbles]

If the item is faulty or not as described, you open and follow through with an item not as described dispute within the time limit

No need to play games with the seller, no need to contact eBay

If what you got was faulty, stop playing with the seller now and open the dispute

Unless you have left it too late to do so (30 days after the last estimated delivery date)

If it has been longer than that, and you paid with PayPal, open the dispute there

You do not need to contact eBay to open a dispute

If you already did open one, and then closed it because the seller told you too, then it cannot be reopened 

[padi*0409]

Here's where you open an official eBay dispute.

https://pages.ebay.com.au/ebay-money-back-guarantee/

[lezned-toycollector]

If you want to contact eBay, it extremely easy... but it does require some very basic site navigation.

If you don't want to go around in circles, then stop using the same words/phrases and/or clicking on options that you've previously tried. Being automated, if you don't change your input, it will never alter the output.

Here's what you do (during operating hours)...

1. Click on "Help" found at the top and/or bottom of every page

2. Click on the blue "Contact us" button that's jumping off the page at you

3. Click on "Buying" because your issue arose during your buying experience 

4. Click on "Return item for a refund" because you've got a faulty item

5. Click on "Chat with our automated assistant" because you don't want to go around in circles

6. Type "speak with agent" into the text box because you want to speak to an agent

7.  To answer "Do you need help with Return an item for a refund?" Click "Yes"

8. Select the faulty item from the list

9. Click on "Chat with an agent" because you want to chat with an agent

10. When asked "An agent will be with you in 1 minute. Is that OK?", click "Yes"

11. Wait for an agent to join the chat

Objective achieved.

[padi*0409]

Lezned, it's a lot easier just to go through the MBG dispute process..........

[lezned-toycollector]

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@padi*0409 wrote:

Lezned, it's a lot easier just to go through the MBG dispute process..........

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Nobody says it's not, and it's obviously the right way to deal with a faulty item... but... I was addressing the OPs issue of not being able to contact eBay.

I wasn't advising what should be done now, but how to do what they had trouble in achieving.

[domino-710]

Really - the OP's issue just should have been opening a case for - not as described.

What's the point of sending them on that ' wild goose chase '.

[springyzone]

Keith, for this current problem, stop communicating with the seller, he is trying to give you the run around so you run out of time in which to open a claim. You only get 30 days from the arrival of your item.

Just go straight into an ebay claim now for a faulty item, just as others have advised. Follow it through.

You don't actually have to talk to anyone to do this, it is all automated.

In the future, should you need to contact ebay to talk to someone, follow lezned's excellent guide.