I purchased a Side Sleeper Pro Pillow on eBay on 23 Nov 2015. It was advertised as the original item 'as seen on tv' with a picture of the genuine packaging and specs. When it arrived, it was an obvious and very flimsy fake. I have owned three of these before and it is plain to see this is not genuine. I contacted the seller and they denied it was a fake. They told me they would refund my money ONLY IF I amended my feedback.
I sent them pictures of my genuine pillow alongside their pillow. They told me 'it is anther 'version' of the pillow, 'which is why you think it's different'. I wrote feedback stating this is a non genuine aritcle and they responded that it is and over 400 sold with no issues. I do not believe these stats to be real and if they are, the people buying this product don't know what the genuine article should be like.
This pillow is filled with a very soft compressable material and it offers no support whatsoever. The real pillow is a lot more dense and heavy and the cover is different. It cannot be compressed as their fake item can. As I have a neuromusclar condition, I need this pillow to help with my night time breathing. It is very supporting and I am able to lay on my side for the first time in years.
The pillow they sent me just squashed down to nothing - it would be worth all of $2.00.
I am really upset by this because I really needed a replacement for my old Side Sleeper Pro.
