Hello everyone.
I made a purchase a few weeks ago for an electronic item.
It arrived today. When I opened the satchel, the retail box was saturated with water and almost like mulch. The item was still in good nic. But then I noticed the item was a lot smaller in size than expected. And then I looked at some of the specs on the box, and found it was different to that of the manufacturers website. Then I smelt a rat, and investigated further, and found the item was a fake, or counterfeited brand name. So, I pointed all of this out to the seller. After many eBay messages back and forth, I then get a message saying that they would be happy to refund me a 20% re-imbursement. I agreed to this, as I did not wish to rely on a dodgy seller refunding me in full, if I had to send it back, they would find some excuse to get out of a full refund. So then they processed the refund, but considerably less than 20% as agreed to. I have sent another message off, saying that the amount refunded is not what was agreed to.
How can I dispute my claim of refund with eBay. I do not see any provision for doing so. I dont even know if eBay will intervene. I mean to say, what the seller is doing, is totally wrong and against eBay policy, in selling an item to represent as being a top electronic manufacturer branded name.
Cheers David.
