I was over charged for postage what do I do ? I have emailed the seller with no reply.

[bronco_johnson]

The seller charged me 8.25 for post when item arrived it had 2.10 on the envelope! I have emailed the seller without luck. Do I leave negative feedback?

[bronco_johnson]

Totally !

[harley_babes_hoard]

The seller deserves the sorry if anyone does. The time to question postage is before you bid or buy not after the fact.

[chezzy]

Why would one think to even question the postage if it clearly says Parcel Post satchel etc etc in the listing? That in itself tells me item is a parcel shape, heck possibly even boxed, and that it is travelling via a tracked method. Sounds reasonable enough. And I'd be expecting a red Australia Post satchel to arrive. That part of the purchase did not arrive.

Instead 'flat' item arrives in plain paper envelope, 2 or 3 stamps stuck on and what do you know? NO tracking.

Are people here just so used to sellers doing this kind of thing they become immune to it and think buyers should just suck it up?

[davewil1964]

The point is that tracking is irrlevant, as is the packaging, as the OP got their goods in good condition, presumably in a timely manner. Tracking and packaging really only count when things go agley, which didn't happen in this case.

[bronco_johnson]

Ok , so u wouldn't mind if I over charged you?

[bronco_johnson]

I will make sure to avoid buying from you then

[thecatspjs]

---

@chezzy wrote:

Why would one think to even question the postage if it clearly says Parcel Post satchel etc etc in the listing? That in itself tells me item is a parcel shape, heck possibly even boxed, and that it is travelling via a tracked method. Sounds reasonable enough. And I'd be expecting a red Australia Post satchel to arrive. That part of the purchase did not arrive.

Instead 'flat' item arrives in plain paper envelope, 2 or 3 stamps stuck on and what do you know? NO tracking.

Are people here just so used to sellers doing this kind of thing they become immune to it and think buyers should just suck it up?

---

I had a recent one where I paid $9 for parcel post and the garment was sent in an envelope with $1.20 of stamps on it - to collect it I had to pay the underpaid post - as of course the seller did not put a return address on it. 

The seller did reimburse me for the post I had to pay on request when I sent through a photo of the envelope with the large underpaid post sticker on it.

Had the envelope managed to get through Aust Posts processes as a large letter - I still would have pursued the seller for post overpaid - when I pay for a regular satchel, I expect to get a regular satchel and I will seek compensation from a seller, each and every time.  

Buyers should never be expected to just cop this type of poor seller behaviour. It does nothing to contribute to buyer confidence.

[cherry*135]

"The time to question postage is before you bid or buy not after the fact"

If a postage quote is reasonable for a parcel ( according to the approx size/weight) in the listing, there isn't anything to question before bidding.
It is only when it is delivered that it becomes apparent the seller has taken a much cheaper option which can mean less protection for the item in transit. They received enough funds to post the parcel in a more acceptable way, they shouldn't be taking shortcuts to save themselves a few dollars out of the buyers postage paid.

Example is DVD's - reasonable amount ($4-5) paid by buyer to cover padded bag, cardboard envelope etc plus postage and it turns up wrapped in an A4 sized piece of white paper with a single stamp on it.

[cherry*135]

"The point is that tracking is irrlevant, as is the packaging, as the OP got their goods in good condition, presumably in a timely manner"

Did the seller know for sure when they posted this item that it would get to its destination without any problems? No, they didn't.


Most parcels do get delivered to the right address in a timely manner. So that makes all tracking irrelevant then? Sellers don't need to include it when they post parcels? Just tell the buyer their parcel will probably turn up with out it.

No one can be 100% sure BEFORE they post a parcel that it will get to its destination. That is why there is a tracking option. And that option is never irrelevant.

[cherry*135]

What you can charge

Actual postage cost: This is the amount for posting the item. It should be what you paid the carrier. Also be consistent with eBay policies for the postage charges for the category you are listing in. Handling cost: This can include the cost of packaging materials Delivery confirmation and extra services: If these options are offered to the buyer, you can only charge what they actually cost.