IVE BEEN SCAMMED , PLEASE HELP

[k.khyto.1wqo4w8w]

Seller initially apologisedand said he had a family death and i would receive the item i paid 450 for no later than yesterday.
however he has removed all listings and isnt replying any longer. 

i go to claim, but because i used paypal as a guest i have to sign up, so i go to and it says to input the transaction ID. that i should have a copy in an email, however i do not have a receipt number for the item. or an email receipt. Yet it still says that i hgave paid for the item. 

im confused as to what exactly is going on or how to take anything further. but it is distressing me.

could anyone help please

[collect247]

What info did you need to put into paypal when you purchased as a guest?

Did you have to give an email address,if you did then check that for a message from paypal regarding payment?

You can go into his account and check on his feedback and then check down the left hand side where it says sold items,click that and your item should show up in his sold section.

Click on it for the details

[enigmabear]

How long ago did you buy?

I'm not sure what you mean by no later than yesterday, nobody can say how long the postal service will take (the dates on listings are not real, they are dates ebay makes up and inserts on EVERY listing) Even 'next day delivery' on express post things is hit and miss,with lots of if's, and's and but's added by Australia Post

If the seller did indeed have a death in the family, then it is not all that strange they might have ended all their listings early, and that they are not sitting by the computer, responding to messages

What was their feedback like?  are they still a registered ebay user? 

While indeed, they MIGHT be a scammer, they also might be someone whose family member has just died and ebay is the least of their worries right now?

I'm afraid I have had no experience with using paypal as I guest, so I don't know how to help on that front 

[digital*ghost]

I'm sorry to tell you, but there is no PayPal Buyer Protection on purchases when you use PayPal as a guest. 

From the PayPal user agreement, just so you can confirm this information:

"S12.1 You may be eligible for the PayPal Buyer Protection Policy if all the following requirements are met:

Your payment is made from your account and not directly from a Credit Card processed through our Website Payments Pro or Virtual Terminal service;"

That being said, all hope is not lost just yet. You may be able to initiate a case via eBay if the original estimated date of arrival was less than 30 days ago, as there is no clause that excludes PayPal guest payments from eBay's Money Back Guarantee - in you purchase history on ebay, next to the item and on the right, should be a dropdown menu where you can select the option to report the item wasn't received. If it directs you to PayPal, try instead going to the resolution centre, link: http://res.ebay.com.au/ws/eBayISAPI.dll?ResolutionCenter with the item number, or even the Help & Contact page (link to that is up the top of every eBay page) as usually all of your recent purchases will be displayed there and you can click on the one you need help with.

If you're not able to find resolution with eBay, contact your credit card provider to discuss your options, as you might be able to initiate a chargeback. 

[digital*ghost]

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@enigmabear wrote:

How long ago did you buy?

I'm not sure what you mean by no later than yesterday, nobody can say how long the postal service will take (the dates on listings are not real, they are dates ebay makes up and inserts on EVERY listing) Even 'next day delivery' on express post things is hit and miss,with lots of if's, and's and but's added by Australia Post

If the seller did indeed have a death in the family, then it is not all that strange they might have ended all their listings early, and that they are not sitting by the computer, responding to messages

What was their feedback like?  are they still a registered ebay user? 

---

All good points (which I neglected to consider 😞 ) - the date of purchase would actually make a significant difference to the advice. 

[cathyjoyjoy]

You've received info from the seller that there was a death in the family and the item has been sent.

Doesn't sound like the definition of a scam, unless the information provided is false which you do not yet know.

If the item is coming by post it often takes longer than expected.  Please give it some time.

[davidc4430]

with a case with so many variables i'd suggest calling ebays customer service and explaining the situation. that way they can ask you questions and look at sellers messaging.

[lyndal1838]

Digi, unless it has changed very recently, if an item was paid for as a guest you can make a claim by opening an account and the transaction will be tranferred to the account and you open the dispute as usual.

OP....have you opened the paypal account with the same details as you used when you made the guest payment....same credit card, name and addres etc?

If so, has the tranaction appered in that account?   If not, ring paypal and ask them to transfer it manually.

You should then be able to open the dispute.

I have never needed any receipt to open a dispute as it is all recorded in my paypal account.

[collect247]

According to PayPal OP should have received an email receipt and from that they can sign up and then put a claim in.

But OP says they never received that email.

But as OP hasn't come back to the thread then it seems that they got their answer?

[lyndal1838]

You don't need any receipt to open a paypal account.....you just use the name, address and credit card you used to pay as a guest.  This should open the PP acount and transfer the original transaction into the account.  If it does not transfer the transaction the OP needs to ring PP to do it manually.

The dispute can then be opened in PP without the need for the original receipt.