IVE BEEN SCAMMED , PLEASE HELP

[k.khyto.1wqo4w8w]

Seller initially apologisedand said he had a family death and i would receive the item i paid 450 for no later than yesterday.
however he has removed all listings and isnt replying any longer. 

i go to claim, but because i used paypal as a guest i have to sign up, so i go to and it says to input the transaction ID. that i should have a copy in an email, however i do not have a receipt number for the item. or an email receipt. Yet it still says that i hgave paid for the item. 

im confused as to what exactly is going on or how to take anything further. but it is distressing me.

could anyone help please

[collect247]

But PayPal are saying that to sign up once you have purchased as a guest you need to do it through the email that you receive from PayPal in order to dispute the transaction made,it's what I'm being told by PP.

[lyndal1838]

If that is true then it has changed very recently.   It has never been a requirement of opening a PP account that you need to have a receipt.   Most people open their PP accounts before purchasing anything.

I suspect that the use of the receipt is to just access the PP site....but I would NEVER access PP through a link in a receipt or email of any sort, especially to open an account.  I would go through my browser.

I can't help wondering if the OP has checked their spam folder for the missing receipt...it is more likely to be there if they don't have a PP account.

[collect247]

Of course you can open an account without a receipt,but because OP purchased as a guest and now needs help with that purchase

then they need to go through the email they received in order to get the help they need as it has the transaction in it.

You would think that the details would be transfered once they opened an account?

But alternatively calling PayPal would be a good idea

[lyndal1838]

If the OP uses the same details to open the account as they used to make the guest payment....same credit card, name and address etc...then the transaction IS automatically transferred into the account as I have said twice before.  If there is any discrepency in the details then the transaction will not appear in the account and the OP needs to ring PP to have it done manually.

The OP does NOT need the receipt to open the PP account or to open the dispute as all the details will be in the PP account to allow the dispute to be opened.   It may help to have the receipt so the OP can check what details they used, but it is not a necessity....it will not prevent them opening a PP account just because they don't have the receipt.

[digital*ghost]

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@lyndal1838 wrote:

Digi, unless it has changed very recently, if an item was paid for as a guest you can make a claim by opening an account and the transaction will be tranferred to the account and you open the dispute as usual.

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Sorry lyndal, but it is not a recent change - I've actually been posting this information on all relevant threads for the past several months.

The change was made around the same time that seller protection on guest payments was withdrawn, and that was quite a long time ago now, not long before PayPal had their fee rise from memory. 

[lyndal1838]

Digi, a friend of mine was able to open a PP account and transfer the guest payment into it about 6 weeks ago.....I just checked the dates on the emails we exchanged when I told her how to do it.   It was late January/early February.

And I also took her to task for ignoring my advice in the first place and not opening her PP account before starting to purchase.

[digital*ghost]

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@lyndal1838 wrote:

Digi, a friend of mine was able to open a PP account and transfer the guest payment into it about 6 weeks ago.....I just checked the dates on the emails we exchanged when I told her how to do it.   It was late January/early February.

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And a dispute was still able to be opened and/or escalated successfully*? (That's the only point I'm contending, as just according both to the current user agreement, as well as confirmation from previous posters who used PayPal as a guest, but did not have an option to raise a dispute on the transaction even after registering with 100% matching info).

I ask the question about being able to escalate successfully just because it is possible (under normal circumstances) to open a dispute on a transaction for a variety of reasons, but even when you've logged into a PP account, not all of those reasons are covered by Buyer Protection, so if it gets escalated the claim will generally close immediately in favour of the seller (eg excessive postage disputes). 

[lyndal1838]

Yes Digi, the dispute was opened, escalated and closed in the buyer's favour.....it was a straight forward INR dispute within Australia.

It really was as simple as you can get for a dispute....I would never have advocated a dispute over postage or anything else that may be a matter of interpretation.

[digital*ghost]

Well... I guess all I can say to that is it would be nice if PayPal were more consistent with their policies and practices (or maybe at least more predictable.   ), because as mentioned, according to current policies (quoted above) guest payments aren't eligible, and buyers in the past have been prevented from opening disputes after creating accounts (there's threads here confirming that, but they'd probably take a while to dig up). 

[lyndal1838]

Yes, it is hard to offer reliable and correct advice when members have different experiences with the same policies.

I must admit I don't understand why people want to use guest ebay or paypal accounts and I have no problems with the current policies.