If my order was cancelled or not i have not heard from the sellar

[stegg-50]

i ordered a cd storage stand i tryed canceling it but i am not sure it went through.

As the seller has not contacted me.

This order was made 10 September .

i have had no messages from him 

I payed $50 for this and need it refunded 

I hope you can assist me with this.

Regards Steg50 

[papermoon.lady]

Your feedback is the only feedback he has as a seller, so obviously not a regular seller... Maybe he does not go online so much.

If you can't pick up the item because of lockdown, I guess you can get your money back at some stage. I really don't know the rules for pickup to be honest, but I assume that if you make a mistake (for example if you hadn't noticed that it was pickup only) there is a way to fix it. 

You could try to contact eBay via live chat if the seller keeps being unresponsive. 

[stegg-50]

OK 

Thank you for your help.

I have tryed again to contact this guy so we will wait and see.

Steg50 

[jellybirddesigns]

@papermoon - even if the seller doesn't sell often, buyers should have a reasonable expectation of communication. I can't imagine why a seller would go to the trouble of putting up items for sale and then not check in on a regular basis. He doesn't need to contact CS - there's nothing they can do just because a seller doesn't message back.

@Steg - the seller isn't going to contact you to "work something out". 

Just open the case as advised so you get a refund. 

[stegg-50]

Its very frustrating because if he contacted me we could resolve this easily.

Thank you for your help.

Steg50

[papermoon.lady]

No, they cannot force a seller to communicate, but the OP has actually already paid, and if the seller keeps being unresponsive maybe they can help with a refund?

[stegg-50]

How do i get onto live chat in ebay so i could chat to someone about it.

Thanks for your help

steg50

[papermoon.lady]

Go to the Help page from your eBay account and a window for live chat will open. Personally I prefer classic view (you can switch to classic view at the bottom of the window).

[stegg-50]

Thanks for getting back to me

[imastawka]

---

@papermoon.lady wrote:

No, they cannot force a seller to communicate, but the OP has actually already paid, and if the seller keeps being unresponsive maybe they can help with a refund?

Only if a case for INR is opened.

---

[jellybirddesigns]

@stegg - customer service are pretty useless and are renowned for giving bad advice!

I'm not sure why you don't want to just open a case??  You don't need to communicate with anyone about this and a case is the only sure-fire way you will get a refund.