Interesting new 2% extra FV fee for underperforming sellers

So got an eBay email saying sellers who fail to meet minimum seller standards will now pay an additional 2% FVF. This is interesting and not sure how well it will go down like a lot of eBay wise decisions.

So I'm also guessing smaller volume sellers, for whom one breach or negative would mean dropping below minimum, will be at risk of buyers using this as a bargaining tool. So it's another thing in addition to worrying about returns or disputes for 6 months after a sale and already huge fees. Good way to drive sellers to perform or just to give up selling. Nice work eBay.
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Interesting new 2% extra FV fee for underperforming sellers

Interesting new 2% extra FV fee for underperforming sellers


@letscleanupmycupboardswrote:


So I'm also guessing smaller volume sellers, for whom one breach or negative would mean dropping below minimum, will be at risk of buyers using this as a bargaining tool. So it's another thing in addition to worrying about returns or disputes for 6 months after a sale and already huge fees. Good way to drive sellers to perform or just to give up selling. Nice work eBay.

Fortunately, eBay do have a small measure in place to prevent low volume or casual sellers from being impacted - negatives don't actually affect a seller's standing at all, and the things that do have to come from at least 2 different buyers (4 if we're talking canceled transactions for being out of stock - the thresholds are lower for Top Rated status, but losing that and going to 'above standard' - the default - won't result in the additional fee).

 

The reason a transaction is being canceled is selected by the seller, so regardless of what causes it, it's up to them what they choose and whether or not they get a defect out of it, and the only other thing that results in a defect that can make a seller fall below standard is having a 'case closed without seller resolution' defect (which is where a buyer opens a request, and then escalates it to eBay to make a decision and it's found in favour of the buyer - the seller gets 5 days to resolve the case before the buyer can escalate it, for whatever reason they want to, and there is only one way to 100% guarantee that the buyer can not escalate a case).

 

In other words, eBay are encouraging sellers even more not to fight them, in a "pay now, or pay twice later" way. Smiley Sad

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