Is 4 weeks postage time too long?

[bright.ton42]

My item from Hong Kong still hasn't arrived after nearly 4 weeks.  I've bought from Hong Kong and China before and always got the

items within about 2 weeks.   This guy keeps saying to wait and I'm waiting and waiting. 

Should I wait longer or put it to dispute?

[kopenhagen5]

You can always open the case and that gives you a further 20 days before you need to escalate to a claim.

As you probably know you have 45 days to open the case.

From payment date make sure you open it at around 43 days to be safe.

4-5 weeks is not unusual especially if this seller is relying on shipping from China.

And don't close the case until you have satisfaction no matter what the seller promises. 

(Hope you are well)

[2011.narelle]

Hurry up & lodge the INR before the 45days runs out.If it arrives before then no probs or if not escalate to get your  refund.

Don't be stalled any more.

[harley_babes_hoard]

The longest I've waited from HK is 6 weeks,normally about the 4 week mark.
I would wait another week.

[ozzie*2013]

i spoke to a pay pal emplyee a few weeks about this issue, he told me that the conditions are 2 weeks, thats the guidlines set by ebay, they will try to get you to wait as long as possible, but he said dont take that, email them and remind them of the guidleines before you buy the item,  they are the rules of ebay he told me , ive waited 4 weeks too for things ive bought, now i tell them this and its here with 2 weeks , if they know you'll accept the wait they'll do it

[bright.ton42]

OK so I'll wait another week then.  It's not quite 28 days yet.   I usually study feedback but missed the fact that this seller has lots of negs for item not received, and I keep getting 'dear friend' letters from him to wait a bit longer.

Big waves to you Kopenhagen, yes I'm hanging in there thanks.   

Edited - oops my post must have crossed yours Ozzie, so you say 2 weeks is long enough then?

.  

[ozzie*2013]

does it say its been posted ? if it does then all you can do is wait, but you can email the seller and tell him youre aware of his obligations to ebays rules set and say that youre contacting ebay about the delivery time, this usually shakes them into gear

[maranock]

Ebay tend to be way too optimistic regarding postage times.

Most of my overseas mail arrives around the 3 weeks mark, rarely earlier. Always wait 4 weeks before starting procedures as the seller generally doesn't have control over postage times and you would be punishing them for something they can't help.

Just think of how you would feel if you were a seller and sent something overseas, it is stressful waiting to see if the buyer is impatient and starts a dispute early even if you did everything right.

[bright.ton42]

Ozzie yes he says it was posted neaarly 4 weeks ago.  but no tracking no.  Anyway I'll wait a bit longer I guess.

[ozzie*2013]

yes thats a fair comment, but everyone knows how chinas postage is , ive been waiting 3 weeks now for somehting, i bought something else through germany the other week on standard post and it was here within a week .....go figure ?