on 04-05-2020 01:17 PM
Ok, i admit, I should of known better especially in this current covid-19 situation, but I purchased an art & craft item a few weeks back now for my daughter to complete while we were self isolating. The item was "supposedly" in Australia, something I was specifically wanting at the time for obvious reasons. I did notice the estimated delivery date was more lengthy than normal, but thought that due to Australia Post at the time of purchase already experiencing delays here, that the sellers was just covering their own interests by giving a generous delivery date. The item wasn't cheap (compared to if I was to purchase a simialr item that acutally stated it was coming from China) & the postage amount was inline with Austrlai Post rates, so again, I thought I was safe in assuming it WAS actually coming from the stated QLD location. Now the estimated delivery time has passed and when I enquired with the seller, they inform me it will be delayed as coming from China and there is a delay with International postage.....and to be patient.
So apart from leaving appropriate feedback if/when my item arrives (which will no doubt be removed as they won't want negative comments) is there anything else I can do? I am best to contact Ebay as well to inform them, or is it a case of so many sellers do the same thing they don't or can't care? Do I open an "item not received case" now or wait a bit longer?
Solved! Go to Solution.
on 05-05-2020 12:57 AM
on 04-05-2020 01:22 PM
on 04-05-2020 01:24 PM
@lady_and_the_tramp wrote:
So apart from leaving appropriate feedback if/when my item arrives (which will no doubt be removed as they won't want negative comments) is there anything else I can do?
Yes, always always check feedback to see where the seller is registered
I am best to contact Ebay as well to inform them, or is it a case of so many sellers do the same thing they don't or can't care?
If it's a Chinese registered seller, eBay will do nothing about it.
Do I open an "item not received case" now or wait a bit longer?
You have up to 30 days after the final ETA, so I would tend to leave it up to 3 weeks.
on 04-05-2020 04:25 PM
I purchased on the 5th April and the listing stated delivery by 30th April, so is already overdue for delivery by just a few days. This is why I contacted seller asking if they knew of the delay, only to be told to "be patient as coming from China" 😞
on 04-05-2020 05:10 PM
on 04-05-2020 06:59 PM
on 04-05-2020 07:01 PM
on 04-05-2020 07:07 PM
On their feedback page, which you doubtless checked prior to purchase, it shows where the seller is registered.
If they are in Queensland, they weren't born there. Their English certainly has a hint of Asia about it.
on 04-05-2020 09:17 PM
on 05-05-2020 12:57 AM