Item marked as delivered by the seller but I have not received it

[weserveyou]

I bought the following product:

Order info

Time placed    13 Aug 2024 at 6:37 PM

Order number               07-11940-13902

Total     AU $546.22 (1 item)

The item was delivered when I was not at home as we had moved addresses, and I was unable to pick it up from the courier's holding compound within the allotted time, so it was returned back to the seller. Since then, I have messaged the seller and let them know my new address, which they acknowledged in September 2024 and said it might take a couple of weeks to redeliver. It has now been over 4 months and I have not received the phone, and since 1st Dec 2024, they have not answered any of my messages.

I have no idea how to contact eBay as all the options just goes around in circles. Because the seller has marked the item as being delivered, I do not see the option where I can mark the item as "I didn't receive it.", as per the instructions below from eBay. 

How to report an item that hasn't arrived through My eBay

1. Go to your Purchases - opens in new window or tab and find the item.
2. Select More actions beside the item and then I didn't receive it.
3. Check the box beside I'd like a refund or I'd still like the item.
4. Enter any additional information.
5. Select Send request.

The resolution centre does not allow me to pick up this item as a transaction I can lodge a complaint on, probably since the seller has marked it delivered. The seller has stopped responding to my messages since 1st December 2024, even though they acknowledged that they will re-send the item to my new address back in mid September 2024 (no messages from them since then).

Please provide any advice on how I can get eBay to help with this?

[sandypebbles]

Way too long ago for eBay to do anything

The time limit is 30 days, not several months

Especially when you failed to pick it up the first time

and did not update your address before you went through with the purchase

And especially from a seller registered in China with terrible feedback

And it was not the seller who marked it as delivered 

Other members cannot see anything by the order number

And nor are you allowed to 'name and shame'

If you paid with PayPal you could try there, if you got a new tracking number

[countessalmirena]

PayPal is your only hope… or possibly chargeback, depending on your card’s timeframe for disputes, if you paid by credit or debit card. However, it may be too late for a chargeback as all card issuers vary in their T&Cs regarding those timeframes and it varies even between specific cards issued by the same bank.

PayPal - try PayPal Buyer Protection in the first instance if you funded your payment through PayPal … but I will just alert you that your failure to collect the item is putting you in a poor position for a claim through any means.

Moreover, buying a phone from an eBay seller registered in China is a bad idea. High probability it’s a fake or refurbished with non compliant parts or not able to be used in Australia etc… no warranty… and all the “puffery” in the listing would have been … well, let’s be kind and call it misinformation.