Item never received

[tinseltits2]

Paid for 2 items, never received items, opened dispute with Paypal, escalated to claim, Paypal did not find in my favour, I now have paid and have no items, BEWARE buying from this Seller and beware Paypal they do not always protect Buyers money or rights, I was wronged and will tell all I know never to buy from this Seller or use Paypal and expect any support. I am disgusted with Triastar they have stolen my money and not delivered my goods and I am equally disgusted with Paypal who have not helped me at all
tinseltits2

Post edited to remove sellers name

[davewil1964]

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@tinseltits2 wrote:
The bottom line is I never received the goods I paid for and if it is the Courier Company's fault, then surely the Seller who engages that Company to deliver their goods must shoulder some of the responsibility. Think of it from my side, I paid for these goods in good faith, I have 100% feedback! I have had over 800 goods purchased from E Bay and nothing has ever been stolen from deliveries to my front door. I have instigated a complaint against the Courier Company with the Department of Fair Trading and if this is unsuccessful I will then go to the Police, I am the one that has been wronged and I will not stop until I receive my goods or my money refunded!!

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You may well have been lucky. But that doesn't make it the seller's responsibility if the item is delivered to your front door and gets knocked off between the leaving and you getting home. Nor the courier's. And I suspect the police won't be particularly interested either.

[*crikey*mate*]

Going to the police?

We're still talking about 2 pair of socks here, aren't we?

[tinseltits2]

I was home all day nothing was stolen from my front porch(re delivery). It was 10 pairs of socks, it was $49.95 and why should I pay anything to receive nothing!? If I report it to the Police it will be alledging that the Courier Driver stole the parcel.

[tinseltits2]

My statement of my 100% feedback was in response to the comment regarding the Sellers feedback, I have also been told by the Seller that this has happened on about 10 occasions .

[phorum_junkie*]

I don't know how much cash we are talking about but it is certainly possible to get your money back from Paypal however it is going to require a lot of hoop jumping so you have to decide if it is worth it.

First you need to ring Paypal and tell them you wish to challenge their decision, if they won't allow you to proceed ask to speak to a supervisor. Tell them you have not received the parcel and nobody at your address has signed for it and you are prepared to provide a Stat Dec confirming the fact. If they still say that is not enough you will have to go to the police station and report the parcel as stolen, once you have a crime number phone Paypal back and tell them you have that as evidence and you would like a refund within 24 hours of them receiving the faxed report.

If they still refuse tell them you will be putting in a complaint to the Ombudsman.

In all likelihood they will action a refund on a discretionary basis, without admitting liability. It is then up to the seller to argue with Paypal over if they have seller protection so Paypal fund the refund or if they have to cover it, that is not your problem.

[master*and*commander]

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@tinseltits2 wrote:

Paid for 2 items, never received items, opened dispute with Paypal, escalated to claim, Paypal did not find in my favour, I now have paid and have no items, BEWARE buying from this Seller and beware Paypal they do not always protect Buyers money or rights, I was wronged and will tell all I know never to buy from this Seller or use Paypal and expect any support. I am disgusted with Triastar they have stolen my money and not delivered my goods and I am equally disgusted with Paypal who have not helped me at all
tinseltits2

Post edited to remove sellers name

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PayPal make no promises to "always protect Buyers' money or rights".

Their Buyer Protection Policy is cleary set out in the Terms and Conditions which you read and agreed to when signing up. The extent and limitations of their Buyer's protection are clearly detailed within.They cannot help that you expect more from then than what they have agreed to provide. They have protected your rights to the extent that they have said they would.

The seller did not steal your money. Nor is it their responsibility to deliver your goods. It is their responsibility to ship your goods. They have shipped your goods and have proof of doing so. Unless some sinister connection or agreement can be shown between the two parties, the seller is not at fault.

I t is the shipping company with whom your grievance lies, so to suggest otherwise and to besmirch innocent parties is quite uncalled for.

I understand your disappointment and sympathise with your situation, however, your angst is misdirected, and as an aside, in my opinion it is a waste of public resources to involve the police over $50 worth of socks (as opposed to something of significant value, sentimental value or rarity), particularly as you have no proof, only suppositions and unsubstantiated concluions of what you intend to allege. However, you don't, so be it.