Item not as desribed ..seller says no refunds ???

[hairhairhair2012]

Hi guys x I recently won a set of  hair extensions stated as a full head set in colour  #6   when I  received i was unhappy as it was 3 odd pieces one being a totally different colour and hair type and much shorter than the others ,the other two were mismatched with one being much thicker and the other having been partially cut so had  chunk missing x I contacted the seller asking to  return the item for a refund and she said sorry no refund  due to hygeie issues ? I hadn't even put them in my hair as they  are permanent but do not match  up  so useless , where as they had already been used by the seller ? item  #  261108807651 I  have tried to  do the resolve an issue but it takes me to paypal .. I have  a post office load and go visa so used paypal to pay using the..  not having  a paypal account link , now it is saying I need to  sign in  but I am not  a member x ? what do I do now , where do I stand with this < please any help would be so appreciated as I feel due to the  item being very wrongly described I should be entitled to a refund ?

[judyztreasurez]

I would not have thought that used hair extensions would be allowed to be sold on eBay!

If you paid with PayPal then open a dispute with them. I am a bit confused that you say you are not a PayPal member but you used PP to pay for the item?

[*sparklz*]

If you used paypal to pay then go there and open a dipsute to get your money back.

Follow the prompts to get to your payment page.

Then open a PP account as well for your protection.

[hairhairhair2012]

I have just received another message from her blaming me for the hair and that I must of done something to it myself .. ? I am in disbelief ?

[hairhairhair2012]

I did not sign up fpr paypal just used tjhe link below sign in that says ..dont have a payapl account? ..use your credit card to still make payments x

[hairhairhair2012]

if i sign up fpr paypal using the same address I used to pay with  will the transactions i have done with this card show up in my new account ?

[foxette-in-sox]

I did not sign up fpr paypal just used tjhe link below sign in that says ..dont have a payapl account? ..use your credit card to still make payments x

You have used Paypal as a GUEST so you need to now actually register with Paypal,open a not as described dispute & escalate to claim.

You WILL need to return the extensions back to seller using trackable postage that satisfy Paypal requirement.

[*sparklz*]

Register with paypal, open a dipsute for item not as described and enter into the dispute exactly why they are ot as described and then escalate to a calim as soon as the sysem allows this.

Thee will be a note to say when this is possible.

And then wait to hear from paypal and they will give you the address to return the items too via registered post to get the full refund of the amount you paid to the seller.

[hairhairhair2012]

If you need a shoulder to cry on,pull off to the side of the road.

why would  you even bother ..not very amusing ! you come across as rude !

[hairhairhair2012]

Thankyou so much sparklz xxx