Item not as pictured

[mish573]

I need help. I brought a helmet and I chose a seller because the picture in the listing, as it had red detailing on the helmet, versus another listing. I received a helmet but it has white detailing on the helmet (not what I wanted). I questioned the seller and got this response:

"The helmet in our advertisement is the old model Sixsixone Dirt lid that our suppliers can not obtain. The helmet's are identical in every other respect.

If you are not happy with the colours, you are more than welcome to return the helmet for a full refund....."

I don't want to return this helmet as I am up for the postage costs and looking at the response above, the seller doesn't seem like the decent type to refund my costs.

I am astounded that the seller hasn't even indicated that they will change the listing photo and description. Should I just leave a neg feedback? should l lodge a paypal dispute? Or can I report the listing to eBay, so the next buyer doesn't go through this?

Thanks

[foxette-in-sox]

Either you bought the helmet on another id or it was a private listing as nothing in your buying history except a bike.

Any half decent seller would refund ALL cost including return postage as it was their error.

Have you pulled their contact details & phoned them to explain that the whole reason you purchased the item was because of the colour?

I would try that 1st.

If you open a not as described dispute with Paypal,you would need to return via trackable post at your own cost.

[mish573]

It should be there, item: 261148623219.

After thoughts of writing the above, yesterday son had to use the helmet, so all options of returning are gone.

So lodging a paypal dispute couldn't start a negotiation of partial refund? and if requested to return the item, can I refuse? Or is that wrong?

Or are my only options to leave neg feedback? I list every scratch and they list the wrong color and detailing??? surely i'm not just being pedantic (maybe I am?).

[phorum_junkie*]

Didn't you look at their feedback?

I would not have been in the least surprised and if they hadn't offered me a partial refund or return at their expense I would have left a neg.

You can no longer return it as it has been used but you can still leave them a neg.

Console yourself with the thought that white will make your son more visible and therefore safer when riding his bike.

[foxette-in-sox]

This is a private listing and your identity will not be disclosed to anyone except the seller.

Thats why I couldn't see it-JMO but sellers who list normal everyday stuff using private listings have something to hide.

Just leave them a well worded neg-JMO

[foxette-in-sox]

Oh my-look at the 2nd neg left for that seller,talk about disguised profanity,think they win the X award of the year :O:O:O:O:O:O

[mish573]

I did look at their feedback and only chose them because of the color listed! or I would have gone with another seller.

I will leave the feedback.

There can always be a positive with a mistake..

Can i report this listing to eBay, as incorrect picture?

[***super_nova***]

Leave them NEG with comment something something like:

"Not the same as in photo, too much to send back for refund"

Non emotional, professional, not mention eBay or PP or disputes, which is grounds for removal.

and make sure you leave 1 star for description (0 does not count)

They may offer partial refund for FB revision, do not revise until you have the refund, then you can chage it to whatever you wish; neutral saying:  partial refund for FB revision on SNAD item

[mish573]

I think that feedback is great! Very creative and paints a great picture. And notice the seller didn't respond...

[mish573]

Thank you to everyone for your advise. Feedback it is...