Item not described case - over 30 days

[infobooks_au]

I bought a rare record on ebay from a seller with over 100 feedback, and it arrived scratched, when it was descrived as near mint. Ebay approved a refund, but then they later delayed it saying that the seller had contacted ebay, and was going to facilitate a return. The case has now run over 30 days. No matter how many times I call they won't process it, but instead keep saying it needs some higher approval, because it's over$500, and they wanted to give the seller time to facilitate a return because he'd been in hospital (a likely story!). Paypal say that i can't open a case with them because i opened one with ebay. Any ideas? I'm out of them now.

[infobooks_au]

They must be investigating me as well. I can't understand why anyone would think I'd damage a record and try to return it to obtain a refund. I wouldn't have bid if I didn't want it. At least I know I'm telling the truth even if they don't believe it. 

[collect247]

Once you open a case it doesn't matter how long it takes to resolve.

And I agree with you in why would you buy something just to return it?

You just need to hang in there as ebay are dealing with an expensive item so they need time to evaluate the case.

[jessicadazzler97]

30 days is a long time, and to be honest it's looking like a bit of a lost cause. If you can afford it, just let it drop and see what happens.

[infobooks_au]

Thanks, I think I'll do just that. It can't stay open forever.

[janeababe]

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@wotan218 wrote:

They must be investigating me as well. I can't understand why anyone would think I'd damage a record and try to return it to obtain a refund. I wouldn't have bid if I didn't want it. At least I know I'm telling the truth even if they don't believe it. 

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Have Ebay asked you to return the record? Their MBG policy says: Signature confirmation is required for returns of items with a total cost of $750 or more.

I dont see why they would be investigating you.... i couldnt see anywhere that you have made a habit of seeking refunds or bid retractions or such.....   but perhaps they are investigating your seller. ???

Eitherway, 30days is long enough, despite their extended timelines for ebay MBG.
Get onto them again.... $550 is a lot of money in anyones books (or record as the case may be   )
If you are not happy with the ebay rep you are speaking with, demand to speak to their supervisor. And so on. Dont let sleeping dogs lie....... get onto it...hassle hassle hassle.

Good luck to you. xx