wrote:
It is really strange that eBay doesn't care considering their guarantee is "Get the item you ordered or get your money back." But if the seller is a scammer and sends the item somewhere else (for example to a friend or an "accomplice") with a valid tracking number they don't care?
I think these scammers have found a loophole in eBay's policies. I can infer that from my personal experience and the posts of others.
It appears that to confirm whether a package is delivered or not, they have a radius (not sure what this radius range is). So if the package is delivered anywhere within that radius, it is considered "devliered" hence the buyer will lose the claim. That is just wrong!
When eBay denied my final appeal, they said the package was successfully delivered to a location just Xkm from your location, hence your claim is denied. When I spoke to Paypal, they said the same thing, they just said the package was delivered within the "radius".
That just do not make logical sense. It is the responsibility of the vendor to prove that they have sent it to the correct address. If it was lost during transit, then I will go after the courier company. If the vendor sends it to my next door neighbour, that's their mistake and they must either send another item out or provide a full refund, I don't think that is too much to ask.
The standard of proof is lacking with eBay/Paypal and I think it is due to their case load, maybe that's they way of working through their cases faster, who knows...
That is wrong and it will result in scammers and fraudsters taking advantage of this loophole. I don't think the credit card companies use this standard. I have won every chargeback claim I have submitted so far ( I have submitted around 3 over the last 10 years and none was for non-delivery of items, it was either fraud or item not described).
It appears that scammers have moved on from sending you an empty box or a box of rocks because they can not win claims since you can take a photo and show it to eBay/Paypal. So now, they are taking advantage of this "radius" nonsense to try and defraud people of money.
Although the amount they tried to steal from me was quite small (less than $100), I would not let it go based on the principle, so I would have initiated a chargeback without hestitation if Paypal refused to reimburse me.
eBay should cut this "radius" nonsense, the item should be delivered to the correct address or its considered not delivered at all. They should also train their staff in spotting this scam, it appears that they either lack the ability to understand or the competence to investigate these scams. They kep saying to me, valid tracking has been provided and it was delivered within the "radius".
It was so fustrating, I don't care if it was delivered next door, if its not delivered to me, then it doesn't count, right? If I do not have the item in hand, then it is the very definition of ITEM NOT RECEIVED. Why is that so hard for eBay to understand this very simple conception? Am I being unreasonable in asking for the item I paid for to be delivered to my address?
