Items not arriving

[gav1615]

I have tried 3 different sellers to buy an item over the last 9 weeks, same story.

1. Item marked "sent untracked".

2. Does not arrive, commence Ebay process.

3. Seller claims lost by courier,  will refund within 2 days and item now out of stock.

4. Ebay intervenes and issues refund.

On my last attempt my message to seller was

" do not accept my order if you do not provide tracking number", 

All 3 never had or sent the product, they claim they are now out of stock but continue to offer it for sale.

What is this nonsense ?.

My honest negative feedback was deleted.

GOOD NEWS - I tried Amazon for the first time. Same item.

1. Ordered Sunday 21st December

2. Arrived Wednesday morning 24th December.  

Within 2 business days Xmas week !

One thing left to say - Goodbye 👋 

[sandypebbles]

Well aware of the basic policies

I am sorry you taker offence at factual replies 

You keep saying how experienced you are yet you make the choice to support dodgy sellers who have mountains of negs and complain when your neg was removed

You are not a victim, nor do I blame ‘victims’

I point out simple facts 

check feedback before buying

if something goes wrong, open and follow through with a dispute

no blaming victims, just people not wanting to take ANY responsibility for their own buying choices

If you think 96% is good, despite them having neg after neg from unhappy buyers then nobody can help you with that

I am not lucky, I care about who I buy from and I choose not to support dodgy sellers and then complain about it

If I blame ‘victims’ as you claim, decent sellers are the victims of buyers supporting dodgy sellers over the decent sellers

Your status as to your seller rating and business interests do not get you special treatment but only highlight that you should care more about who you buy from

But since you brought up the angle, since I had a selling account for almost 20 years, with a couple of thousand sales etc etc etc, I should also have the right to post factual replies with zero sugar coating 

[springyzone]

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@clockwork_planet wrote:

You repeatedly blame the victims of low quality sellers. Perhaps you are fortunate in that all the things you want to buy can be found from sellers with 100% positive feedback. I am not, and many others are not. Most sellers have feedback less than 100%, and the comments left by buyers are often not particularly clear. But even at 96%, one must assume that the majority of sales complete successfully. Most of what I buy on eBay is pretty low value, I'm not freaking out at the thought of losing $20 but I am annoyed when a purchase I thought was done and paid for and on its way to me turns out to instead be a back and forth with a seller who wants me to cancel my order. It's tedious and frustrating.

You accuse me of thinking that the policy doesn't apply to me. Which policy states that I can't leave feedback saying the seller cancelled the order? 

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I haven't had it happen to me where a seller cancelled an order but yes, it would be frustrating if it happened a few times and doubly frustrating if a seller lied about the reason eg problem with address.

I understand why the sellers do it as no one wants their account impacted by too many out of stock cancellations, but it is a bit sneaky if it blocks you from giving feedback.

I thought lezned's post was very interesting, where it was pointed out that a buyer would need to contact ebay and get the seller's cancellation reason changed to out of stock before giving feedback.

I'd be willing to guarantee that the average buyer wouldn't realise that and I have no idea if ebay would oblige or not. Guess it depends on what was said in private messages.

I think sometimes ebay is very unfair with what it removes. Some time ago (a couple of years) I had a feedback comment removed. I had included photos as well and I could have sworn I had not broken any policies. The seller never ever answered messages from me (or other buyers it seems)  but boy they were quick off the mark to get negatives deleted.
In my opinion, ebay should read the negs. If there is just a section in there that breaks their policy, delete that part but let the rest stand. Okay, some shorter comments or comments that were just rude might have to be deleted in their entirety but I bet a lot of others wouldn't.