MBG times? Telling me item isn't eligible?

[letscleanupmycupboards]

Item that's faulty purchased overseas. Trying to log a return but it's telling me item isn't eligible for eBay money back guarantee and is outside sellers return window.

Item only arrived (and seller was contacted) on the 7th November. Surely that's not outside the window. Or does it go by purchase date which was mid October?

What are my options? PayPal? Call eBay?

[bigbrickshop]

From the Help page:

http://pages.ebay.com.au/help/policies/money-back-guarantee.html

If your purchase is outside this timeframe you can open a dispute in PayPal.

[padi*0409]

The MBG should be valid for up to 30 days past the last delivery estimate by eBay cupboards as said.

If it hasn't been 30 days past that estimate, then contact eBay and get a call-back from them and ask to speak to a supervisor.

As said you can still go via Paypal but remember if you want their limited refund for return postage you must sign up for it before you open a case with them.

[letscleanupmycupboards]

My maths is rusty but pretty sure 7th November is more recent than 30 days. As we all know estimates are dodgy but pretty sure the first estimated date was end of October but not sure where to view that. But hard with unsigned untracked deliveries to show when it was delivered especially in regional areas where postage is sloppy.

[padi*0409]

cupboards, if you go to the original listing in you purchase history should show you the ETA for the item. it should also show in the purchase history itself before your open the listing, unless it has been marked as delivered.

[*tippy*toes*]

Check the order details page.

[letscleanupmycupboards]

Because the item is still available from the seller it's only showing the current delivery dates.

[letscleanupmycupboards]

Ok just found it going into the full site. It's saying 18th to 21st October which is impossible from the uk when only ordered on the 10th. It's around 3 weeks to me due to my location.

So do I need to speak to eBay? I have the message I sent the day I got it and found it was faulty. It was 7th November.

[phorum_junkie*]

No harm in calling ebay, they can often be quite reasonable especially if you use the call me back option,

If they won't do anything then make sure you are signed up for the 8 free returns in a year offer in Paypal and then open a dispute through them.

[letscleanupmycupboards]

I've called eBay and they looked into it and started a dispute. I find it funny that there's still no response from the seller after 5 days. eBay said I need to wait til the 6th and call again to ask them to intervene.