@mardell618 wrote:
Hi,
On the off chance that the purchaser left bad criticism deliberately, when you contact the purchaser, be pleasant and apologize for any bothers experienced because of the exchange. Ask them how you might change what is happening. More often than not, a discount or substitution will get the job done.
There are probably times when a partial refund may work for a buyer. For example, if they were sent the wrong colour and offered a refund upon return or a discount, they may decide to go with the discount/partial refund. The thing with a partial refund is it can be done immediately.
But the substitution, that's a different thing and involves the buyer waiting for some time for the replacement to arrive. Sandypebbles is right and it is a tactic used by some sellers to delay the buyer past the date of opening an ebay claim. Sometimes they say they have posted off a replacement and they haven't at all.
A buyer is better off getting a refund.
The other problem with a replacement, which I struck once (over an item that was only about $3 or $4, which is why I accepted their solution and didn't press for a refund), is the seller hasn't got an ebay generated arrival date for that second item and what i found in my case was they took their time to post it out and by the time it arrived, the event I needed it for was over.
I would always say go for a refund or partial reimbursement, never a replacement.
