Neutral Feedback

[glad2buyit]

Why is Neutral Feedback considered as Negative by sellers. Sometimes an item is as described but the description could be ambigious. I bought a magnifying glass that was supposed to be 30 X. I was disappointed with the magnification. There is nothing on the box or the item stating the magnification. I accept the sellers description. The cost was negible so I do not want a refund but I do want to make others aware. I am not warning other buyers or saying anything negative so why does eBay and the seller try to discourage me from leaving Neutral feedback. Surely feedback should reflect our opinions otherwise it is useless.

[ambridgebuckskins]

Even though its neutral, it isn't really in the eyes of a seller's %.

eBay have some kind of ranking that takes a lot of things into account : DSR's , volume sold, listing violations and feedback (plus a whole heap of other things that even eBay aren't sure of). A neutral isn't 0% / make no difference. It hurts a seller, moreso because neuts are usually teamed with DSR low hits.

Kind of like 'Not as bad as a neg but not as good as a positive'.

It gets complicated in this dog eat dog world of items appearing in searches and ranking.

[springyzone]

It seems the answer is because it affects the ranking of their future ads, with bad stars or negative/neutral feedback meaning their ads won't be at the top. I suppose that means buyers won't be as likely to see it as not everyone scrolls through pages and pages of ads for the same product.

But that doesn't mean some sellers should not get a neutral or negative. Quite the contrary. Some richly deserve it and if a negative can kick them to the back of the ad queue then all the better.

But I guess the key words there are 'deserve it'.

In your case, unless the seller can provide some reason to you of why they claimed it was 30x, a neutral would be fair enough.