No delivery no replies from seller.

[azureline**]

I purchased an item from a seller with a name that indicated they were an Australian seller but turned out to be from the UK.

My fault for not checking.

However, they have left feedback and also indicated it was sent on July 18th. Delivery was estimated at August 3rd.

It has not come, I have contacted them 3 times already but they don't reply.

They have lots of good feedback.

I needed the item today.:|

So, what to do? Any advice appreciated.

[koalablue12]

As a seller I hate to advise this way - but I think you have been patient enough, and by attemtping to contact the seller more than once you have done your best. Open INR dispute, you can close it if the item does arrive, escalate to claim if it does not. JMO

[azureline**]

Thank you, I might wait till Monday just in case? 🙂

[papermoon.lady]

There might be some delays from the UK at the moment. I am also still waiting for an item. It will be 1 month on Wednesday. I did contact the seller and he/she was nice, said other people are still waiting (so there are delays?) and asked me if I could wait 1 month and contact him/her again if it doesn't arrive. Maybe the Olympics are causing delays....

[foxette-in-sox]

DON'T allow your time to open an item not received dispute to go past 45 days-olympics or no olympics.

[papermoon.lady]

It will be 30 days on Wednesday, so after contacting the seller again in case the item doesn't arrive at the beginning of next week I still have 2 weeks to open a dispute. I won't let it go past 45 days. ]:)

[lyndal1838]

Mail from the UK is much slower than normal at the moment. Parcels that were taking 6-9 days a few months ago are now taking 3+ weeks.

I would be waiting for 40 days at least before opening a dispute but be sure to open it well before the 45 days.

I needed to open several disputes recently....the first one was no problem, the second one I could not open even though it was paid for a day later than the first one, and the 3rd one I could not open although the dispute was saying that the last day for opening the dispute was the very day I was trying to do it.  I think it has something to do with paypal being in the USA and the disputes being on other sites.....time/date differences and all that.

[azureline**]

I am happy to wait but they are not replying to my 3 messages, all polie and over the space of 9 days.

[lyndal1838]

That sounds a bit off.  Have you checked that they are still trading on ebay?  It is quite usual for sellers in the UK to close up completely for a few weeks in July/August...they do like their summer holidays.:^O

[animecat2]

If they are not replying to your 3 messages then personally I would start a PayPal claim . That should prompt them and you can still wait a week or so to see if the parcel arrives before escalating the claim. If they refund and the parcel does arrive you can repay the seller .

I'm a little over Chinese sellers claiming that pacel delivery from China to AU is slower due to road restrictions because of the Olympics :^O

Funny as.