Non delivery of purchase, abandoned by Ebay.

[vinylted]

I purchased a DVD set from Zap-Media on the 14th July. Although listed as an Australian seller which resulted in Ebay placing an erronous delivery date on it, The seller emailed me saying that as the item was coming from the UK with a 2 to 4 week delivery time.

I queried seller on the 17 Aug re non- delivery on the 24th they replied (again) delivery was 2 to 4 weeks. This of course took it well out of the time ebay would extend any help!

On 24/8 Zap-Media contacted me to say item was sent on the 20/7 (six days after purchase) and asked to confirm my address which Ebay has on record anyway. I did this and they offered to resend the set, being impossible to appeal to ebay I agreed to this.

On 3/9 I queried seller re sending of replacement, no answer, again on the 5/9 and finally on the 7th October.. still no answer.

I believe this to be a shonky seller cheating buyers knowing that their delivery times put them out of reach of Ebay adjudication.

The item  was,

Doc Martin - Series 1-6 Box Set *BRAND NEW DVD*

Item no: 201486617346

Sale date: 14/07/16 14:53

Quantity: 1

So I am apparently left high and dry, an 81 year old pensioner left without a planned birthday gift for his wife and no help from Ebay.

Can anyone help me in this situation..  Ted Coultas

[padi*0409]

Presuming you paid by Paypal, open a dispute for non-delivery with them.

[justcruising49]

Unfortunately you may have left it too late for ebay to help, but maybe paypal will. If they advertised as being in Australia but were in the UK you may have a chance as I am not sure UK DVD's work over here?

[padi*0409]

Paypal has a 180 day cutoff jc so the OP will be ok there, I would hope that the DVD's are region 4 however most new DVD players can play any region.

[lyndal1838]

zap_media is an Australian registered ID but all their items are clearly identified as being Region 2 and being located in the UK.

I have bought from them several times with no problems and their feedback is quite good.    I would not say they were shonky.

There is nothing strange in the seller asking you to confirm your address if you are claiming the item has not arrived.   It is not at all unusual for people to move and forget to change their address in ebay.  While ebay may have your address, what address did you have for delivery in paypal?  This is the address that the seller would have to use.

An ebay dispute is not much use for items not received....it is too restricted for time.  It is good for Not As Described as the seller pays the retun postage.   You have not been abandoned by ebay....you just eft it too late to use their money back guarantee.

Just go to your paypal account and open a dispute.  Escalate the dispute as soon as the system allows and get your money back, then buy from a seller who has the item in Australia.   Unless you have a multi region player you would not be able to use those DVDs here anyway.

[imastawka]

Ted, you weren't left high and dry.

Advice was given in early September

http://community.ebay.com.au/t5/Buying/How-on-earth-can-you-contact-ebay-for-advice-without-having-t...

[davewil1964]

But, stawks, that assumes the Op is after resolution rather than sympathy.

[imastawka]

[lyndal1838]

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@davewil1964 wrote:

But, stawks, that assumes the Op is after resolution rather than sympathy.

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Don't you just love the age card being trotted out?  And the pensioner card?

Maybe the responders should state their age to verify that they have enough life experience to answer the question.

[shepherdsrule]

Do share Lyndal

I am 22 with 33 years of experience